Customer Service News & Media

How optimization shapes the online shopping experience

by Jennifer Locke — Manager of Technical Account Management - Americas, Gurobi Optimization

In the midst of increasing scale and economic flux, successful retailers will be those who leverage the tools at their disposal to optimize the shopping…

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DSW debuts Uber Eats delivery option

September 25, 2025

DSW Designer Shoe Warehouse, a footwear retailer, has joined the Uber Eats platform.

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Why data partnerships are the future of retail

by Ali Moosani — CEO, GoSpotCheck by FORM

Learn how real-time visibility into shelf conditions can help retailers and suppliers improve execution, boost sales and deliver a better in-store experience.

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Microsoft, Revolve launch AI-driven fashion experience

September 25, 2025

Microsoft and Revolve have debut an AI-powered lifecycle commerce platform via Microsoft's Copilot, an AI computing feature.

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Retail hiring facing urgent demand, hiring process challenging

September 24, 2025

There is an urgent demand to hire retail workers but the hiring process is full of challenges for brands.

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Why automated customer service is bad for customer loyalty

by Victor Cho — CEO, Emovid

Retailers have spent years investing in automation — streamlining service, personalizing outreach, and accelerating the path to purchase. Those efforts have…

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The human touch: How kiosks are transforming retail, restaurants

by Mandy Wolf Detwiler — Editor, Networld Media Group

Self-service kiosks have evolved from a novelty to an essential tool in retail and restaurants, streamlining operations and improving customer experience by…

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Vitamin Shoppe taps Mike Forbes as EVP, chief strategy officer

September 19, 2025

The Vitamin Shoppe has appointed Mike Forbes as executive vice president and chief strategy officer.

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As e-commerce fraud rises, merchants need to win consumer trust to win their wallets

by Iryna Bondar — Senior Fraud Group Manager, Veriff

Unfortunately, there are many ways fraudsters take advantage of online platforms and customers. As a first step in building up defenses, retailers should be…

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The overlooked advantage in digital signage: Sound that sells

by Kurt Oleson — COO, Custom Channels

Digital signage will always be about what customers see — but the future belongs to those who think about what they hear, too. Music transforms screens from…

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Stitch Fix embraces AI, deploys stylist service

September 17, 2025

Stitch Fix, a subscription fashion company, is embracing AI and deploying a new stylist feature.

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Michaels hiring 10K-plus seasonal workers for holiday season

September 17, 2025

Michaels plans to hire more than 10,000 seasonal positions for this year's holiday shopping season.

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Chicago man sues Home Depot over facial recognition at self-checkout

September 16, 2025

A Chicago man has filed a class-action lawsuit against Home Depot, alleging the company is illegally using facial recognition technology at its self-checkout…

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Morrisons taps Instacart for AI-powered shopping carts

September 15, 2025

Morrisons, a U.K. grocer, is partnering with Instacart to deliver Caper Carts to its grocery aisles, marking Instacart's first retail collaboration to deploy…

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Sheetz store rebuild features kiosks, self-checkout

September 15, 2025

Sheetz has begun a rebuild of its store and gas station at Huyetts Crossroads, near Hagerstown, MD and expects the location to re-open in early 2026.

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Customer experience is the antidote to uncertain grocery market

by Alasdair James — Chief Commercial and Marketing Officer, Swiftly

The grocery sector has never faced so much uncertainty, but focusing on delivering a powerful customer experience can help maintain long-term, sustainable…

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Human touch remains supreme with consumers needing help

September 12, 2025

A hefty majority, 88%, of consumers are satisfied with interactions handled by human customer service agent compared to 60% who feel the same about AI-driven…

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