Kate Spade redefines the retail store associate role in a very thoughtful approach

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Fashion retailers' new job titles and job requirements reflect how deeply it believes everyone at Kate Spade is a brand ambassador.

Kroger ramps up data analytics to spur customer, consumer engagement

September 16, 2015

Supermarket chain aims to tap deeper data insight to drive more strategic business efforts.

UPS hiring on 90K for upcoming holiday delivery season

September 15, 2015

If there is one thing the delivery service doesn't want to happen this holiday season it's the scenario of not having enough workers to handle expected…

Walmart gets its own special retail experience center

September 14, 2015

The showroom and simulated store operations center is focused on helping the world's top retailer drive new ideas and strategies in omnichannel efforts and…

Study: Despite enthusiasm to be consumer-focused retailers aren't making big strides

While retailers realize value of customer-centric operations, failure to succeed is still high.

Why the brick-and-mortar storefront isn’t going anywhere

In-store and online retail experiences are not mutually exclusive. In each retail environment the customers deserves the same loyalty points, custom product…

Amazon, Google facing off in a retail delivery service battle

E-commerce giants clearly see big bucks in retail delivery services, primarily food and drink, and announce new strategies on the same day.

How loyalty programs can drive retailers, customers to embrace mobile payments

by Tal Nathanel — Co-Founder and U.S. CEO, MyCheck

The point of sale is a valuable moment to boost a consumer's experience. If managed right it can also be a huge loyalty-boosting event.

BP aims to spur loyalty by letting customers share savings

September 7, 2015

“Give a Reward, Get a Reward” lets consumers share savings at the pump with friends and family.

U-Vend, Ingram Micro team up on self-serve retail platform

September 3, 2015

Self-serve kiosks being launched in Canada will provide consumers a new channel for buying cell phones and phone accessories.

Young shoppers want lowest price, seniors seek retailers who treat them nice

September 2, 2015

Price matters to the youngest of shoppers, but service quality matters to the older consumer.

Blue Bell kicks off product restocking following recall

Blue Bell Ice Cream is kicking off a five-phase product deployment today and getting its product back on shelves in Texas and Alabama.

RadioShack gift card court battle nears resolution with $40M settlement

August 27, 2015

Defunct retailer agrees to plan to refund a good number of consumers holding valueless cards.

Amazon debuts daily delivery service in its own backyard

August 27, 2015

One-hour service via Prime Now is $7.99, two-hour delivery is free.

Walgreens taps healthcare provider to run new clinics, boost customer communication capabilities

August 24, 2015

Walgreens takes outsourcing approach to boost medical clinic patient engagement.

Amazon opening yet another Texas fulfillment center

August 21, 2015

E-commerce giant already employs more than 3,500 in the state.

Restaurant to customers: Just pay what you think the meal is worth

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

What better experience can a diner have than tallying up their own meal tab?

Target deploys beacon technology to boost customer experience

Using the Target iPhone app, customers can get insight on sales and special deals during pilot program.

Consumers love the personal touch in email marketing

August 12, 2015

Taking time to customize that email strategy can pay off for retailers.

Macy, Bloomies expand same-day delivery markets

August 7, 2015

Macy’s and Bloomingdale’s delivering same-day delivery to nine more market locations.