Market Force study reveals more shoppers trying new retailers

March 20, 2013

Research from a new Market Force study reveals H&M, Kohl's and Macy's are luring the most potential new consumers into their stores. Rounding out the top…

Insights from eGain to lead multichannel strategy at JD Williams

March 20, 2013

Customer engagement solution provider eGain announced today that it was chosen by U.K. retailer JD Williams to lead its multichannel strategy. JD Williams…

Cali store using robotics to compete with online retailers

March 19, 2013

For former Amazon executive Nadia Shouraboura, jeans and robotics are proving a successful combination. An article in the Seattle Times features Shouraboura's…

Five ways to raise your retail associates' conversion rate

by Bob Phibbs — CEO, The Retail Doctor

Brick and mortar retail stores face the daunting challenge of getting their retail associates to convert customers who are lookers into ones who are buyers.

Why retailers must embrace the Relationship Era

Indifference is expensive. Hostility is unaffordable. Trust is priceless.

Control Group creates 'immersive' experience for Kate Spade flagship

March 12, 2013

The NYC-based technology and design firm Control Group today unveiled its work with the newly launched Kate Spade Saturday brand. The concept highlights the…

Rent The Runway, the 'Netflix for fashion,' secures more funding

March 11, 2013

Rent The Runway, the website that lets users rent designer clothes, accessories and jewelry, has secured an additional $4.4 million in funding, bringing the…

Best Buy VP tells Consumerist 'We are a true multichannel retailer'

March 8, 2013

In a recent article on Consumerist, Best Buy's Chief Communications Officer and Senior Vice President of Public Affairs Matt Furman spoke about whether or not…

Pep Boys revamping Tampa store for improved customer experience

March 7, 2013

In a move to make auto repair more accessible and engaging for customers, Pep Boys is introducing a new approach to customer experience with the construction…

Survey crowns Nordstrom as most-favored retail chain

March 6, 2013

Nordstrom is the nation's favorite fashion retail chain, according to an annual consumer study conducted by Market Force Information. The upscale department…

Target Canada President promises 'new shopping experience'

March 5, 2013

Canadian shoppers got their first taste of Target as the retailer opened its first three locations north of the border today. According to an article on…

Xtreme Labs releases report card on retailer apps

February 28, 2013

Xtreme Labs, a mobile strategy and solutions company, released its Retail Apps Report, which details how consumers rate the top U.S. retailers' iOS and Android…

The low costs and high returns of 'fresh customer service'

Fresh customer service demystifies the process of attracting loyal, happy customers who return again and again.

The shifting self-service paradigm

Consumers appreciate having more control over their service experience.

Shutl courier service debuts in Chicago

February 26, 2013

Shutl Ltd., a London-based startup that matches retailers with local courier services, debuts today in Chicago, New York and San Francisco, according to…

Macy's supports LGBT cause with same-sex wedding registry

February 26, 2013

Macy's has been an outward supporter of gay rights and the LGBT community, and according to a report on hrc.org, the retailer's store near Metro Center in…

Moscow Mall now using indoor mapping

February 25, 2013

Retailers at the Moscow Mall in Russia are utilizing indoor mapping and positioning to help shoppers navigate their way to the more than 5,000 shops in the…

The Children's Place sends hyper-personalized emails with CQuotient

February 25, 2013

CQuotient today unveiled its algorithm-based technology that enables retailers to send digital communications to individual customers. By harnessing big data…

NRF: Voice feedback tool from Saygent

February 21, 2013

At this year's NRF show, representatives from Saygent were demonstrating their new voice feedback tool, which aims to capture customer sentiment and feedback…

Do your customers say they love you?

by Jeanne Bliss — Founder, CustomerBliss

Are customers saying they love you?  At yelp, epinions, Twitter and hundreds of websites every day, customers who are treated well are not bashful about…