Wells Fargo & Company veteran tapped to lead new client experience division

July 20, 2015

Chris Calvert and her team are focused on boosting customer service across the insurance business.

How to avoid potential handcuffs lurking in the credit card transaction

Plastic holders can make purchases easier, faster, and usually in greater quantities than they would if they were paying with paper. This makes transacting…

Amazon bested Black Friday in Prime Day sales event

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon’s Prime Day sales promotion was already beating the mega online retailer’s 2014 Black Friday order rate by late afternoon Wednesday, with eight hours…

Airport shoppers enjoying new interactive retail experience

July 13, 2015

Travelers at San Francisco International airport are now tapping interactive screens if looking to buy headphones or a cold healthy drink.

Wal-Mart aims to beat Amazon with big sale, shipping incentive

Just one week after Amazon announced a big retail sales push with its ‘Prime Day’ event happening Wednesday, mega competitor Wal-Mart announces its response…

Wegmans Food Markets debuts meal plan for the busy family

July 10, 2015

Wegmans nutritionist Kirby Branciforte said the guide will help families with fast, healthy eating during the summer.

Dysfunctional consumers require most attention as they can hurt revenue big time

July 10, 2015

Every retailer knows to pay attention and reward the loyal, happy consumer but they also need to pay close attention to the irate, angry shopper.

Back to School: 8 tips for enhancing mobile customer experience

In Part 2 of our Back-to-School series, an expert offers tips on enticing the mobile shopper and ensuring the mobile retail experience is rewarding for the…

Webinar download available: Tips for ensuring retail business continuity

July 8, 2015

A retail store chain IT leader offers insight on how he's ensuring Internet connectivity and why he went with a wireless technology approach.

Men are from Mars, women from Venus in the retail shopping environment

July 8, 2015

When it comes to retail shopping men and women have very distinct behaviors, both in the brick and mortar environment and online, and retailers need to tune…

A customer experience can have a shelf life of forever so make it good

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Just as a great experience can boost business, a horrid customer experience can hurt the bottom line. What message would you send in the latter situation?

Back to School: Not too early to start planning as new trends factor into strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this first part of a 10-part series on back-to-school retail strategies experts offer up insight on new trends and why you need to start planning for the…

Amazon celebrating big anniversary in prime fashion

July 6, 2015

It's been 20 years since Amazon.com opened its doors and the e-tailer is using the big occasion to promote its top-tier membership service and one of its…

Whole Foods chiefs: We're sorry we overcharged customers

July 3, 2015

Whole Foods apologizes for overcharging incidents, vows to beef up training.

3 ways to prep for the ban on trans fats

Food retailers can prepare for the ban by taking a few necessary steps.

Restaurant taps mobile tech to boost consumer experience, save money and hone marketing

Tablets and a business intelligence service is helping a restaurant chain to not only foster more efficient customer point of sales it’s helping gleam valuable…

Webinar to focus on customer traffic, conversion insight

July 2, 2015

Traffic and conversion data can be priceless if a retailer understands how to use it to drive sales, engage with shoppers and boost marketing. An expert will…

Online grocery shopping gaining in popularity among consumers

July 1, 2015

More consumers are jumping online to buy groceries these day, with a 29 percent increase in total online grocery shopping in the past year.

ICXSummit: How to bring 'social proof' into your brick-and-mortar locations

by Cherryh Cansler — Publisher, FastCasual.com

Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.

Retailers facing 'egg-ceptional' customer dilemma

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail foodservice faces a big customer experience hurdle due to the shortage of eggs thanks to an Avian flu outbreak.