Carrier biller mopay offering loyalty, CRM tools

December 6, 2012

Direct carrier biller mopay is making its payment platform more useful to merchants, adding functionality that includes a mobile loyalty management suite.

Opinion: C-store retailers need convenient loyalty programs

December 4, 2012

An opinion piece on csnews.com explains the importance and benefits of loyalty programs for c-store retailers. The author cited a recent study from the NPD…

Google acquires BufferBox, takes aim at Amazon's shipping business

December 3, 2012

Google may be gearing up to enter the shipping and logistics business with its recent acquisition of BufferBox, a self-service parcel pickup company, according…

Leaked Apple employee video features now JCP CEO Johnson

November 29, 2012

A leaked internal video made for Apple retail employees solidifies the perception that the company puts quite a bit of preparation, planning and philosophy…

NCR announces $650 million-dollar deal to acquire Retalix

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The cash deal for the retail POS software company allows NCR to expand its solutions portfolio and end-to-end offerings.

Four myths of the marketplace

by Harvey Mackay — Author, Mackay Mitchell

1. We don’t have any competition.

New survey app rewards consumers as it tracks their behavior

November 27, 2012

TrendSource Inc., a market research company, announced the launch of an interactive mobile survey app, wINput (Win By Giving Your Input), which is now…

Delivering loyalty: Ten lessons learned From Zappos.com

Zappos.com is more than an electronic shoe store. It is a community that happens to put you in a pair of great-looking shoes.

Autonomy vs. standards: in business, customer service and the customer experience

by Micah Solomon — president, four aces inc

As a business keynote speaker, I spend a lot of time speaking about the need for employee autonomy in customer service and business operations in general. And…

The one simple thing your retail associates should be doing, but probably aren't

by James Bickers — Editor, Networld Alliance

As Dale Carnegie's sixth principle teaches us, the sound of a person's name is the sweetest and most important sound to that person. It is an immutable truth…

Malls to offer VIP perks to lure more Black Friday shoppers

November 16, 2012

Black Friday shoppers at certain malls will get the VIP treatment as more retail establishments seek to offer a "white glove" experience to those willing to…

Walmart launches Goodies doorstep delivery service

November 15, 2012

Shoppers looking to have unique seasonal foods delivered to their doorstep need look no further than the latest brainchild of Walmart Labs: Goodies.

Why build a great customer experience if you have no competition?

by Micah Solomon — president, four aces inc

What if you didn’t have any competition? Would the customer experience you create even matter–if, for example, you ran a government agency or were otherwise…

CETW12: The power of social media done right

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Citibank executive Frank Eliason explains the pitfalls and benefits of social media.

Petitioners plead with retailers to stop 'Black Friday creep'

November 9, 2012

Target, Walmart, Kohl’s and Sears are among the long list of retailers facing a consumer backlash on Change.org over “Black Friday creep” following Walmart’s…

The best perk of all: Fairness

by Bryan Pearson — President, LoyaltyOne

I remember, in the near past, when getting a safe in your hotel room was considered a perk that many of us didn’t even use. Today, that little extra costs a…

Price-matching becomes retail holiday strategy

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

With showrooming abounding, retailers look to match prices of online competitors. Is that a good idea?

The waiting is the hardest part (for your customers)

by Micah Solomon — president, four aces inc

Timeliness is a critical part of creating a successful customer experience. As a business keynote speaker, I'm often heard calling on company and conference…

JDA, RedPrairie announce merger

November 1, 2012

RedPrairie and JDA Software announced today that they have entered into a definitive merger agreement.

Apple axes SVP of retail division

October 30, 2012

Apple announced today the immediate departure of John Browett, the company's newly minted SVP of retail. Browett has encountered some snags in his six-month…