Five Best Practices to Retain High-Quality Employees

The cost of losing a seasoned employee can run into the thousands of dollars. Taking a few simple steps can mean a significant boost to the bottom line.

Integrating Social Media into Customer Service

Although there are more ways than ever before to engage with customers, keeping track of all of those conversations and providing a consistent message can pose…

Webinar: Turning Website Visitors Into Customers By Building Trust Online

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues…

Drugstore.com uses live chat, email management to improve customer experience, revenue

Drugstore.com utilizes a solution from RightNow Service, which includes Web self-service, agent desktop, live chat, email management and voice for order…

Benefits of Bill-Payment Kiosks for Customers

With a self-service application to pay bills, a service provider can save money, boost payment rates and create a better customer experience.

Shipping Service Helps Kayak Retailer Reach Global Customers

Size and weight restrictions severely limited Colorado Kayak's ability to sell overseas. Bongo International stepped in, helping to expand Colorado Kayak's…

Webinar: Behind the fall of a retail giant: Seven things every retailer can learn from the collapse of Circuit City

The recent collapse of once-great electronics retailer Circuit City sent shockwaves through retail – but to many, it wasn't entirely a shock. Two former…

The Benefits of Retail Kiosks

Few industries stand to gain more from self-service than retail. Learn how to get the most from kiosks and other digital merchandising technologies.

Designing the Shopping Experience: Five crucial steps

Price matters; so do availability, signage and advertising. But the feature that contributes most to a successful sale is the consumer's shopping experience.

Retail Theater

As we track the moves of successful retailers, a consistency emerges in categories of communication used which effectively assists the customer in finding…

Curiosk wine kiosk offers specialty retailer the expertise of a sommelier

Wine can be intimidating to shop for, so the Riverstone Wine Shoppe turned to Curiosk Marketing Solutions’ wine kiosk to help assist and educate its customers.

Clientron Introduces the latest POS System Ares550 with Elkhart Lake CPU

The Ares550 is powered by an Intel® Celeron® J6412 Quad-Core Elkhart Lake processor with dual SO-DIMM slots, up to 32GB of RAM, and dual trays of M.2 SSDs for…

The retail CX playbook for surviving (and thriving) during the holidays

A guide for brands to implement automated contact center solutions to support seasonal agent workforces.

Enrich the User Experience with Innovative Design - Easy Access M.2 SSD

A POS system not only simplifies the transaction process, but also helps you manage inventory and analyze sales trends, so it stores a huge amount of data such…

The Benefits of Adopting 16:9 Widescreen for POS System

Clientron's newest widescreen POS system, the PT2700, features a 16:9 display supporting Full HD resolution (1920 x 1080) for an enhanced user experience.

Clientron Unveils the Newly Slim-edge Wide-screen POS Monitor – PM7000

Clientron Corp., the global POS system provider, releases a new slim-edge and wide-screen POS monitor - PM7000 available for being a standalone or the second…

Burroughs Company Overview

As the largest independent service and integration provider for payment and transaction automation technologies in North America, Burroughs is your end-to-end…

Presented by Burroughs, Inc.

Exploring the Future of CX: Trends and Predictions for Customer Engagement

This webinar offers unique perspectives on integrated digital and in-person interactions, plus a discussion about emerging digital CX trends.

Solutions for Retail

Combine an evolving ecosystem of products with best-in-class service, project management, analytics, predictive logistics & next gen remote managed…

Presented by Burroughs, Inc.

8 Ways HP Engage Go Enables Easier Selling

Discover 8 ways the HP Engage Go enables easier selling.

Presented by HP Inc.