Video: Retailers dive into technology at Interactive Customer Experience Summit

Video: Retailers dive into technology at Interactive Customer Experience Summit

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Fashion upstarts aim to flip apparel industry into new customer experience era

Fashion upstarts aim to flip apparel industry into new customer experience era

Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are all focused on providing a unique, customer-centric shopping experience, each is taking its own path to attain the goal.

Restaurant, retail customer experience leaders headline ICX Summit

Restaurant, retail customer experience leaders headline ICX Summit

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert insight at the annual event being held June 1 – June 3 in Dallas. Registration is open.

Verizon retailer deploys digital signage to boost customer experience

Verizon retailer deploys digital signage to boost customer experience

Diamond Wireless is launching a marketing initiative that involves deploying digital signage solutions in its retail stores to strengthen customer experience.

Micro markets vs traditional vending machines

Micro markets vs traditional vending machines

In many offices, micro markets are starting to pop up. They are essentially 'convenience stores at the office', that provide freshly prepared lunches, healthy snacks and drinks that employees can purchase. They are beginning to challenge traditional vending machines.

Top 2016 marketing trends & why you need interactivity

Top 2016 marketing trends & why you need interactivity

2016 is going to herald many changes to the marketing paradigm. Let's look at how interactive technology can help retailers utilize these trends.

KMC November Top 5: Prelude to the future

KMC November Top 5: Prelude to the future

November is a prelude to winter, the holiday season and the final month of the year. This month, our top articles also examined key market trends that may revolutionize the kiosk industry.

8 tips for successful digital signage deployment

8 tips for successful digital signage deployment

If you deploy digital signage solution without some planning, you could end up with ignored screens and wasted time. With just a little extra effort, though, your solution can launch out of the gate ready to impress.

10 reasons retailers should embark on digital signage

10 reasons retailers should embark on digital signage

Small and medium-sized retailers struggle to compete with corporate giants but digital signage can give a helping hand by providing a platform to grab the attention of new customers, drive customer traffic and boost sales.

7 steps to digital signage success

7 steps to digital signage success

Digital signage end-users know that the implementation process can be arduous; it's time to understand why that is and what they can do about it.

ICX Symposium: What's guiding your digital media value?

ICX Symposium: What's guiding your digital media value?

Today's consumer is a visual consumer who expects interactive communication and has about an 8-second attention span -- and the customer experience is no longer as much about price and product as it is about three other specific terms: place, process and people.

ICX Symposium: The customer experience is about technology + emotion

ICX Symposium: The customer experience is about technology + emotion

Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not the sole ingredient.

Will McDonald's be the catalyst for the next era of retail disruption?

Will McDonald's be the catalyst for the next era of retail disruption?

Is McDonald's the catalyst for disruption in the fast food and retail industries alike? According to this digital signage blogger, the latest disruption in retail is here, and innovative companies such as McDonald's are paving the way.

FCES15: The evolution of restaurant technology

FCES15: The evolution of restaurant technology

There has been a massive evolution in the use of technology within the past decade, the past five years — and even within just the last year. There are no signs of that evolution of technology use slowing, including in the fast casual restaurant industry.

ICX Symposium: Intel talks the responsive revolution in retail

ICX Symposium: Intel talks the responsive revolution in retail

The ICX Symposium in Atlanta later this month will feature a session featuring an Intel executive addressing the transformation of retail through responsive stores. ICX Association Executive Director Scott Slucher interviewed him about the interplay of tech and CX.

The benefits of bill payment kiosks

The benefits of bill payment kiosks

In the retail industry, competition has forced many business owners to differentiate themselves from their competitors, by offering unique products and services. It’s all about adding value, and businesses striving to do this often overlook an affordable, low maintenance alternative – the bill payment kiosk.

Coca-Cola taps digital signage to find out 'What's in a Name?' in Times Square

Coca-Cola taps digital signage to find out 'What's in a Name?' in Times Square

Coca-Cola collaborated with Posterscope, Clear Channel, ICUC and Google to produce a very personalized digital out-of-home campaign earlier this year in Times Square.

The use of digital signage as a wayfinding solution

The use of digital signage as a wayfinding solution

A study conducted by SignAd Network found that "digital video in public venues reaches more Americans each month than online videos." It's no surprise then, that many have taken this effective advertising medium and utilized it in an alternative way to provide a new service – wayfinding or directional signage.

How digital signage is leading retail's 'Internet of Things'

How digital signage is leading retail's 'Internet of Things'

The Internet of Everything has changed the retail landscape when it comes to the customer experience; one of the principal endpoint solutions being utilized across that landscape is digital signage.

3 ways to prep for the ban on trans fats

3 ways to prep for the ban on trans fats

Food retailers can prepare for the ban by taking a few necessary steps.

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Intel's Christie Rice talks customer experience, digital innovations