OpinionLab adds auto-translate feature to VOC platform

February 1, 2011

OpinionLab, developer of voice-of-customer (VOC) listening technologies, has unveiled a major enhancement to its feedback-translation tool, enabling companies…

RichRelevance unveils open-source retail personalization testing tool

January 31, 2011

RichRelevance, a provider of e-commerce personalization for retail, today introduced RecLab, a new open-source project designed to spur innovation in retail…

Shopatron adds new features to e-commerce suite

January 12, 2011

Shopatron has unveiled Shopatron 3.0, promising an upgraded customer experience that will lead to increased sales. This announcement comes after months of…

Survey: Shipment tracking, live chat most desired e-commerce features

January 3, 2011

Online service provider Limelight Networks has announced the results of a survey of 1,600 consumers. Limelight Networks sought to determine what customers…

Online retail survey: Customer satisfaction has dropped

December 28, 2010

ForeSee Results today released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 4…

Most standard shipping deadlines for Christmas delivery expiring this week

December 12, 2010

Santa may only need one night to do his job, but online retailers need a little more time to get theirs done. According to Shop.org's eHoliday Survey…

Online shoppers more satisfied with price this holiday season

December 6, 2010

ForeSee Results' weekly benchmark of shopper satisfaction with online retailers during the holidays suggests that holiday shoppers are more satisfied with…

Gomez launches Retail User Experience Index

November 29, 2010

Gomez, the web performance division of Compuware Corp., has introduced the Gomez Retail UX (User Experience) Index. The UX Index is a view into the aggregate…

Netshoes launches customized web shopping experience

November 23, 2010

ATG, a provider of cross-channel commerce solutions, announced that Brazilian sports retailer Netshoes has successfully completed the re-platform and re-launch…

Old Navy launches 'virtual Black Friday' in Facebook game

November 22, 2010

CrowdStar and Sibblingz, which provide platforms for building social games, today announced the launch of an in-game Old Navy branded virtual store for the…

Google adds local product search

by James Bickers — Editor, Networld Alliance

November 14, 2010

Google has added local availability results to its product search, the company announced today on its retail blog. In the works since March, the service lets…

Luxury and designer brands finding more success online

October 21, 2010

According to the newly released "Trend Report: Luxury & Designer Brands Online" — a study of 20 online fashion brands released recently by PM Digital and…

Walgreens picks Bazaarvoice for social commerce strategy

October 19, 2010

Bazaarvoice, a provider of hosted social commerce applications that drive sales, recently announced that Walgreens has selected its social commerce platform…

Study: Online retailers ramping up global expansion efforts

September 27, 2010

The new frontier in online retailing lies across international borders as U.S. companies attempt to capitalize on the growing demands of foreign consumers.

Apple TV challenges Amazon and Google — could lead to online TV price war

September 2, 2010

Apple Inc. recently showed off its revamped Apple TV device, signaling its intent to make that business a viable alternative to mainstream cable TV and…

Study: Eight out of ten consumers shop online at least once a week

August 26, 2010

Eighty-three percent of consumers are shopping online at least weekly, according to Compete's quarterly Online Shopper Intelligence Study.

Overstock launches private sale site Eziba

August 23, 2010

Overstock.com Inc. has announced the launch of Eziba.com, a private sale website. Eziba.com features exclusive deals on the latest home décor products from…

Buy.com launches 'Virtual Dorm Room' online shop

August 12, 2010

Buy.com has launched its new “Virtual Dorm Room,” an online store highlighting suggested “must-haves” for each part of a virtual room in a 360-degree…

MyRegistry.com partners up with Birthday Calendar Facebook app

August 10, 2010

Online gift registry site MyRegistry.com recently announced a new partnership with Birthday Calendar, a division of Big Dates Solutions Inc., the birthday…

Sugar launches social shopping game Retail Therapy

July 19, 2010

Online women's media company Sugar Inc. has announced the launch of its first social online game, called PopSugar's Retail Therapy. According to the company…