Giving shoppers what they don't know they want

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

The National Grocers Association and Supermarket Guru released some teaser facts from their Consumer Panel Survey that will be released at the annual…

An amazing customer experience from TSA?

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Last Friday I was in line for security at Logan airport. I noticed that there was only one agent checking IDs, so I figured this was going to be a long and…

HMV sacks employees, forgets to change the Twitter password

January 31, 2013

HMV's Twitter feed got a lot of attention today, but not for any reason that the company can be happy about: Angry employees that were being let go in a "mass…

New Amazon fulfillment center brings hundreds of jobs to Cali town

January 23, 2013

Amazon announced yesterday plans to open a new 1 million-square-foot, state-of-the-art fulfillment center in Tracy, Calif., creating hundreds of full-time jobs…

NRF: Walmart CEO's three-part plan for change

Local sourcing and a guarantee of jobs for veterans are at the core of the retail giant's 2013 strategy.

Walmart CEO: We will hire any honorably discharged veteran

January 15, 2013

NEW YORK — At this morning's keynote at the NRF show, Walmart CEO Bill Simon announced that beginning Memorial Day, Walmart will offer a job to any honorably…

When retail associates hold their head up

by James Bickers — Editor, Networld Alliance

During a panel discussion this morning at the NRF 102nd Annual Convention & EXPO, the conversation turned to hiring and keeping employees that are willing…

Natural Insight intros retail task management platform

January 9, 2013

Retail technology company Natural Insight announced its iPad-based in-store task management platform was successfully deployed at dELiA*s' more than 100 store…

Ten ways Zappos.com creates happy employees

Getting a job at Zappos.com today is more than a dream for many; it is a one in a 100-person opportunity.

Polaroid to announce new retail concept at CES

January 3, 2013

Polaroid will make its first foray into retail when it announces plans for a new store concept at the Consumer Electronics Show (CES) in Las Vegas. The…

Andrew W.K., Jim Knight to keynote 2013 Retail Customer Experience Executive Summit

January 2, 2013

LOUISVILLE, KY — Networld Media Group (NMG), organizer of the Retail Customer Experience Executive Summit, has announced the keynote speakers for its…

How Wegmans, Apple Store and Ritz-Carlton empower employees to offer best-in-class service

One simple secret behind their success is so simple, so basic, that most brands and businesses fail to grasp its importance.

Leaked Apple employee video features now JCP CEO Johnson

November 29, 2012

A leaked internal video made for Apple retail employees solidifies the perception that the company puts quite a bit of preparation, planning and philosophy…

Two simple ingredients of personalization that almost all retailers miss

by Chris Petersen — Owner, IMS

Having lived in Canada, it is true that Thanksgiving is also celebrated there, albeit a month earlier than the US. The US Thanksgiving celebration has become a…

Four myths of the marketplace

by Harvey Mackay — Author, Mackay Mitchell

1. We don’t have any competition.

Best Buy invests 50,000 hours in employee training on Windows 8

The radical new operating system is leading to the kind of products that people need to see and touch.

Delivering loyalty: Ten lessons learned From Zappos.com

Zappos.com is more than an electronic shoe store. It is a community that happens to put you in a pair of great-looking shoes.

Autonomy vs. standards: in business, customer service and the customer experience

by Micah Solomon — president, four aces inc

As a business keynote speaker, I spend a lot of time speaking about the need for employee autonomy in customer service and business operations in general. And…

The one simple thing your retail associates should be doing, but probably aren't

by James Bickers — Editor, Networld Alliance

As Dale Carnegie's sixth principle teaches us, the sound of a person's name is the sweetest and most important sound to that person. It is an immutable truth…

Women in the retail workforce can increase sales

November 12, 2012

Retailers looking to boost sales should consider bumping up the number of women on their workforce.