From Transactions to Experiences: Empowering Associates to Drive Operational Efficiency

Learn how retail is moving beyond the checkout as companies prioritize engagement and emotional connection throughout the customer journey. This blog…

Retail's biggest blind spot

by Gideon Pridor — Chief Marketing Officer, Workvivo

To close the culture gap this holiday season, retailers should communicate early and often, and begin engagement before peak season starts. Recognize daily…

Walmart Inc. CEO succession coming in February

November 20, 2025

Walmart Inc. CEO Doug McMillon will retire on January 31, 2026 and John Furner will take the helm as president and CEO as of Feb. 1, 2026.

Rally House earns excellence award for AI in talent acquisition

November 18, 2025

Rally House, which operates nearly 300 stores across 22 states, has earned the Brandon Hall Group Gold Award for excellence in the best use of AI for talent…

Frontline workers feeling disengaged, left out of culture

November 14, 2025

Most frontline workers, 87%, are unsure whether company culture applies to them which reveals a major disconnect between frontline and office staff that is…

Amazon slashing 14K corporate jobs

November 6, 2025

Amazon is cutting 14,000 corporate jobs in a quest to reduce bureaucracy and shift resources to invest on what matters most of customers' needs.

Target slashing 1,800 corporate jobs

November 5, 2025

Target plans to reduce its corporate workforce by approximately 1,800 jobs. The workforce move will layoff 1,000 workers and 800 open roles will not be filled.

Kroger hiring 18K associates to boost customer experience

October 28, 2025

Grocery brand Kroger is hiring more than 18,000 associates for the holiday season and beyond and the roles are focused on enhancing the customer experience.

Amazon hiring 250K workers for holiday season

October 27, 2025

Amazon plans to hire 250,000 workers for the holiday season.

Bridging the gap between the shop floor and head office

by Gaelle Devins — Chief Customer Officer / Author, Breitling (Chief Customer Officer), Flow Leadership (Author)

Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise.

The Future of Customer Trust: Responsible AI in CX Voice Channels

As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also…

Presented by Modulate

Smarter Stays: How AI Is Enhancing Guest Experience

See how AI is transforming hospitality by creating more seamless, personalized, and efficient guest interactions. This blog explores how smart tools and…

Webinar examines deploying responsible AI in CX voice channels

In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can…

Walmart chief projects workforce will stagnant for several years

October 7, 2025

Walmart's workforce will be stagnant over the next two to five years yet its business volume will be bigger.

Retail hiring facing urgent demand, hiring process challenging

September 24, 2025

There is an urgent demand to hire retail workers but the hiring process is full of challenges for brands.

Michaels hiring 10K-plus seasonal workers for holiday season

September 17, 2025

Michaels plans to hire more than 10,000 seasonal positions for this year's holiday shopping season.

How The UPS Store delivers best-in-class retail customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…

Kroger reducing workforce by 1K

September 8, 2025

Kroger aims to reduce its companywide workforce by 1,000 jobs.

Examining the knowledge gap between shoppers, retail store associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers and store associates are facing challenges meeting the needs of consumers. The answer lies in ensuring retail workers are given the tools and…

How AI can help in operational efficiency, labor productivity, productized compliance

August 28, 2025

In a recent webinar "Labor Forecasting 2.0: Predicting Future Demand and Staffing for Efficient Growth with AI," presented by Deputy and hosted by Networld…