Staffing and Training News & Media
Amazon hiring 250K workers for holiday season
October 27, 2025
Amazon plans to hire 250,000 workers for the holiday season.
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Bridging the gap between the shop floor and head office
by Gaelle Devins — Chief Customer Officer / Author, Breitling (Chief Customer Officer), Flow Leadership (Author)
Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise.
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The Future of Customer Trust: Responsible AI in CX Voice Channels
As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also…
Presented by Modulate
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Smarter Stays: How AI Is Enhancing Guest Experience
See how AI is transforming hospitality by creating more seamless, personalized, and efficient guest interactions. This blog explores how smart tools and…
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Webinar examines deploying responsible AI in CX voice channels
In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can…
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Walmart chief projects workforce will stagnant for several years
October 7, 2025
Walmart's workforce will be stagnant over the next two to five years yet its business volume will be bigger.
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Retail hiring facing urgent demand, hiring process challenging
September 24, 2025
There is an urgent demand to hire retail workers but the hiring process is full of challenges for brands.
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Michaels hiring 10K-plus seasonal workers for holiday season
September 17, 2025
Michaels plans to hire more than 10,000 seasonal positions for this year's holiday shopping season.
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How The UPS Store delivers best-in-class retail customer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…
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Kroger reducing workforce by 1K
September 8, 2025
Kroger aims to reduce its companywide workforce by 1,000 jobs.
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Examining the knowledge gap between shoppers, retail store associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers and store associates are facing challenges meeting the needs of consumers. The answer lies in ensuring retail workers are given the tools and…
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How AI can help in operational efficiency, labor productivity, productized compliance
August 28, 2025
In a recent webinar "Labor Forecasting 2.0: Predicting Future Demand and Staffing for Efficient Growth with AI," presented by Deputy and hosted by Networld…
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Retailers, store associates struggling to meet shoppers expectations
August 22, 2025
Retailers and store associates are struggling to live up to shoppers' expectations when it comes to having the right data to facilitate rewarding customer…
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How AI turning labor from cost center into growth driver for multi-location businesses
August 15, 2025
AI is transforming how multi-location businesses — restaurants, retailers, hotels, etc.— manage their most significant controllable cost: labor. Instead of…
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Dollar General promotes 6 leaders
August 13, 2025
Dollar General has promoted six leaders across finance, store operations, legal, strategy and IT departments.
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Labor Forecasting 2.0: Predicting Future Demand and Staffing for Efficient Growth with AI
Labor is your most significant controllable cost—but leveraging labor as a growth driver is more complex than ever. Enter labor forecasting 2.0: an AI-driven…
Presented by Deputy Corporation
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Spirit Halloween aims to hire 50K workers for 2025 holiday season
July 11, 2025
Spirit Halloween aims to hire on 50,000 workers for seasonal sales associate and store manager roles for the more than 1,500 retail locations opening in 202…
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Rise of the nasty customer: What retailers can do to protect store associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JD Dillon, chief learning officer at Axonify, offers tips, advice and strategy for dealing with the rising incivility from shoppers so store associates feel…
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Walmart Canada deploys smart lockers to boost store associate service
June 11, 2025
Walmart Canada is deploying smart lockers to support its store associates to better serve customers in its more than 400 stores nationwide.
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The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships
by Jeanne Duca — Chief Marketing Officer, BCN
Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust.
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