Target investing in store labor amidst job cuts at centers, offices

February 16, 2026

Target will invest more in store labor to boost the customer experience while trimming back about 500 jobs within its distribution centers and regional offices.

Kroger names former Walmart leader Greg Foran as CEO

February 9, 2026

Supermarket brand The Kroger Co. has appointed Greg Foran as CEO effective immediately.

Amazon slicing 16K jobs in re-organizational strategy

January 30, 2026

Amazon is cutting 16,000 roles across the company as part of an organizational streamline initiated in October, 2025.

Stinker Stores boosts employee retention with DailyPay

January 30, 2026

Stinker Stores, an Idaho-based c-store chain, is enjoying strong employee retention and less worker turnover with its partnership with DailyPay, an on-demand…

Kendra Scott taps Chris Blakeslee as CEO

January 23, 2026

Kendra Scott Design has appointed Chris Blakeslee as CEO.

From Transactions to Experiences: Empowering Associates to Drive Operational Efficiency

Learn how retail is moving beyond the checkout as companies prioritize engagement and emotional connection throughout the customer journey. This blog…

Retail's biggest blind spot

by Gideon Pridor — Chief Marketing Officer, Workvivo

To close the culture gap this holiday season, retailers should communicate early and often, and begin engagement before peak season starts. Recognize daily…

Walmart Inc. CEO succession coming in February

November 20, 2025

Walmart Inc. CEO Doug McMillon will retire on January 31, 2026 and John Furner will take the helm as president and CEO as of Feb. 1, 2026.

Rally House earns excellence award for AI in talent acquisition

November 18, 2025

Rally House, which operates nearly 300 stores across 22 states, has earned the Brandon Hall Group Gold Award for excellence in the best use of AI for talent…

Frontline workers feeling disengaged, left out of culture

November 14, 2025

Most frontline workers, 87%, are unsure whether company culture applies to them which reveals a major disconnect between frontline and office staff that is…

Amazon slashing 14K corporate jobs

November 6, 2025

Amazon is cutting 14,000 corporate jobs in a quest to reduce bureaucracy and shift resources to invest on what matters most of customers' needs.

Target slashing 1,800 corporate jobs

November 5, 2025

Target plans to reduce its corporate workforce by approximately 1,800 jobs. The workforce move will layoff 1,000 workers and 800 open roles will not be filled.

Kroger hiring 18K associates to boost customer experience

October 28, 2025

Grocery brand Kroger is hiring more than 18,000 associates for the holiday season and beyond and the roles are focused on enhancing the customer experience.

Amazon hiring 250K workers for holiday season

October 27, 2025

Amazon plans to hire 250,000 workers for the holiday season.

Bridging the gap between the shop floor and head office

by Gaelle Devins — Chief Customer Officer / Author, Breitling (Chief Customer Officer), Flow Leadership (Author)

Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise.

The Future of Customer Trust: Responsible AI in CX Voice Channels

As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also…

Presented by Modulate

Smarter Stays: How AI Is Enhancing Guest Experience

See how AI is transforming hospitality by creating more seamless, personalized, and efficient guest interactions. This blog explores how smart tools and…

Webinar examines deploying responsible AI in CX voice channels

In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can…

Walmart chief projects workforce will stagnant for several years

October 7, 2025

Walmart's workforce will be stagnant over the next two to five years yet its business volume will be bigger.

Retail hiring facing urgent demand, hiring process challenging

September 24, 2025

There is an urgent demand to hire retail workers but the hiring process is full of challenges for brands.