Empowering store operations with analytics and business intelligence

Retailers can exploit BI, coupled with smart phone technology, to help store ops do its job.

Unbendable Customer Experience Rule #1

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Regardless of how much you spend to support it, your brand is still no better than how your customers experience it.

Casual Male taps Headway for national recruitment

August 4, 2010

Headway Corporate Resources, a North American workforce solutions provider, has announced its recruitment solution partnership with Casual Male Retail Group…

Rebuttal to Mary Hunt in Woman's Day Magazine: Retailers Don't Trick Customers

by Bob Phibbs — CEO, The Retail Doctor

Mary Hunt takes aim at retailers by telling Amiable personalities they are all wrong and should become like her, an Analytical. I hate this type of X-files…

If the Culture Fits

by Sharon Goldman — Senior Director, COLLOQUY

In the humorous commercials from California’s Milk Advisory Board, viewers are told that "great cheese comes from happy cows." Whether or not cheerful bovines…

No, Your Customer Can't Put Off the Purchase!

by Bob Phibbs — CEO, The Retail Doctor

If you can't find the energy to explain why waiting is not an option, you'll never make a sale in this economy. And the more expensive the item is that you…

Shaping customer experience a critical strategy as retail recovers

'Indistinguishable sameness' can alleviated by a cohesive experience plan.

An Inconvenient Truth About Bad Customer Service

by Doug Stephens — President, Retail Prophet Consulting

What if you could get the least engaged staff member to actually care about your customers?  What kind of difference would that make to your business? In this…

Abercrombie & Fitch: Sex Obviously Doesn't Sell

by Bob Phibbs — CEO, The Retail Doctor

If “sex sells” then why have they lost so many of their customers? Sure their Manhattan store sells $100 million a year to gawker tourists, but how about the…

Excerpt: The Retail Doctor's Guide to Growing Your Business

How understanding the four types of retail employees can help you improve customer service.

Why Your Best Managers Have To Drink

by Bob Phibbs — CEO, The Retail Doctor

Driver personalities are the natural leaders.  When they are second-guessed, their motives and methods questioned and they are not allowed to shine, or made to…

June Quote

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Behind every great customer experience is a great employee experience.

The Value of Employee Experience

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Now is the time to focus on all aspects of your employee experience. 

Should You Recruit Gay Men To Sell Your Merch? Maybe

by Bob Phibbs — CEO, The Retail Doctor

The Expressive is the spark-plug to your crew. They are the one that adds color, excitement and fun. Is that a gay thing? No, Bob Phibbs says it is an…

Retail Doc to lead interactive session at Retail Customer Experience Executive Summit

May 16, 2010

Bob Phibbs, retail training guru and author of "The Retail Doctor's Guide to Growing Your Business," will lead an interactive session on the first full morning…

The Moment of Truth: The 4 P's of Retail

by Annamaria Turano — Executive Director, MCAworks

All retailers use vast amounts of data to make decisions – whom to target, how to target, when to target, what to sell, how to sell, where to sell, etc.  But…

Four lessons to learn from the success of Miracle Mile Shops

by James Bickers — Editor, Networld Alliance

The Vegas shopping destination has posted double-digit growth for four consecutive months. Here's how.

10 Reasons Your Retail Competitors Have More Business Than You

by Bob Phibbs — CEO, The Retail Doctor

If I hear one thing over and over from small business owners its, "I just need more customers." Heard it before 9/11, heard it after, heard it during the…

April Quote

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Are the experience you offer customers and the stories they share about you the same?

Making Retail Work: What To Say Before They Go Out The Door

by Bob Phibbs — CEO, The Retail Doctor

Giving thought to what employees should say as customers leave is something most of us never consider when trying to build sales. I'm reminded of my first…