What great looks like

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Over the last few weeks I've had the opportunity to work with some great retailers. Of course I'm biased, but I also see the very things that make them great.

Five Best Practices to Retain High-Quality Employees

The cost of losing a seasoned employee can run into the thousands of dollars. Taking a few simple steps can mean a significant boost to the bottom line.

Daniel Pink's Drive & The Surprising Truth About Retail

by Bob Phibbs — CEO, The Retail Doctor

I finally picked up a copy of Daniel Pink's Drive: The Surprising Truth About What Motivates Us due to all the press and read it cover to cover.

Simplicity as a competitive advantage

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Simplicity is a competitive advantage. Most people overcomplicate things, and when they do they lose their effectiveness. Here are some examples I've seen and…

Building a company of respect

by Jeanne Bliss — Founder, CustomerBliss

The Headsets.com experience is defined by the attitude of the customer service rep you reach when you call, and how you feel when you hang up the phone from…

Apple planning a secret retail employee meeting?

February 21, 2011

According to TG Daily.com, it is rumored that Apple will hold meetings with its retail store employees to introduce product changes and additions.

Top retailers make employee health, happiness a priority

What comes first: Great retailers or great employers? The answer is that they go hand-in-hand.

Retail At Risk From Technology

by Bob Phibbs — CEO, The Retail Doctor

We need to address the real concerns facing retail instead of looking to technology for a quick fix. This Manifesto can spur you to change the way your retail…

When Must is Always, Should is Most of the Time, and Never is Out of the Question

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

One thing that fascinates me when working with retail chains is seeing the different levels of performance that spring from the same retail strategy.  Each…

An Impeccable Customer Experience

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

When my children were younger and were called to a meal or wanted to help in the kitchen my wife always asked them if their hands were impeccably clean.  She…

Why Your Incentive Plan Might Be Killing Sales

by Doug Stephens — President, Retail Prophet Consulting

New research into human motivation may hold some surprises for companies who have long held to the "carrot and stick" approach to incentives.  The truth is…

Aligning store labor and inventory leads to customer advocacy

Inability to integrate labor and inventory forecasts can drag down customer experience.

How To Politely Say, "You Suck" to a Retailer

by Bob Phibbs — CEO, The Retail Doctor

When you don't get a word from an employee at a store, call them on it with this simple tool to improve their customer service. 

Lessons learned from Macy's: Going local can have big payoffs

A local strategy can drive sales, allow flexibility with promotional campaigns.

Rumors of the Death of Aspirational Shopping Are Greatly Exaggerated

by Bob Phibbs — CEO, The Retail Doctor

The goal of aspirational brands is to allow us to feel better about ourselves. That’s what we have always done. And always will do.

Using assumptions as a problem-solving tool

Author shares a four-question approach to isolating and solving operational problems.

Opinion: Customers want relationships, not low prices

Retailers need to solve the customer's problem, but also deliver satisfaction on an emotional level.

Yes Virginia, Retail Holiday Sales Will Suck... Again!

by Bob Phibbs — CEO, The Retail Doctor

Wherever you look from now until the first week of January, there will be one consistent message: retail holiday sales will suck. That's because the evidence…

Checkpoint Systems launches online training for retail store operations

September 29, 2010

Checkpoint Systems, Inc., a global supplier of shrink management, merchandise visibility and apparel labeling solutions for the retail industry and its supply…

Ten best practices for implementing and fine-tuning retail metrics

Dashboards provide a clear picture of business operations, provided the metrics behind them are properly designed.