Village Pantry revamps employee training system

January 25, 2009

Convenience Store News: Indianapolis-based Village Pantry sought to revamp its on-the-job training with a solution that provided consistent, high-quality…

Study: Retailers should pay more for top-notch workers

January 22, 2009

Innovations Report: As resources become tighter, managers in the retail service sector are searching for ways to be more efficient and one place they should…

NRF exhibitors, part 1: Biz intel, cash and HR

Business intelligence, cash management and human resources solutions from retail's Big Show.

Training customer service staff - with a PSP video game

January 14, 2009

BEVERLY HILLS, Calif. — Hilton Garden Inn today announced the launch of its training program, Ultimate Team Play for PSP. After an intense introductory…

Employee training is no luxury — it's a necessity

January 8, 2009

Kansas.com: Though there is never a good time for an economic downturn, now is especially poor timing. Many companies are already experiencing huge gaps in…

Behind the scenes: A closer look at employee training

January 4, 2009

Engagement, relevance lead to effective training in a melting-pot workforce.

New program helps troubled kids get into retail jobs

December 21, 2008

The Scotsman: Dozens of youngsters from disadvantaged backgrounds have been signed up for a new retail academy in Edinburgh to learn how to be shop workers.

Five ways to reduce product returns

When customers return products, look to the source to find out why and put a stop to it.

Lagging economy means fewer seasonal jobs

December 4, 2008

The Virginian-Pilot: As the troubled economy has dragged down sales, many retailers have curtailed hiring for the holiday season, expecting to handle less…

The cautionary lessons of Circuit City

by James Bickers — Editor, Networld Alliance

A reminder of the importance of great employees.

NRF, Retail Customer Experience announce pavilion partnership

October 14, 2008

LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation…

Retailers reprogram workers in efficiency push

September 10, 2008

Wall Street Journal: Retailers have a new tool to turn up the heat on their salespeople: computer programs that dictate which employees should work when, and…

iPhone used to hook customers

Innovation must meet standard etiquette and privacy best practices.

Using online game, Best Buy amps employees on new service

September 7, 2008

MINNEAPOLIS — Ask anyone who works in a big company how many messages they receive from management on a weekly basis. Most likely, you'll hear a weary sigh…

Customer-centric planning

Retailers must look at touchpoints from the shopper's point of view.

Culturing a customer-friendly environment

August 17, 2008

How sensitive are you to differences in ethnicity?

Customer experience and IP

by James Bickers — Editor, Networld Alliance

Protecting crucial aspects of an in-store experience against imitators.

Blog: Employees do what is measured, incented and celebrated

July 15, 2008

Customer Experience Matters: Some executives struggle to understand why their company doesn't deliver better experiences to customers. But it shouldn't be…

In the holiday spirit

by Julie Sturgeon — independent journalist, CEOEditor, Inc.

June 19, 2008

Customer experience wasn't the strongest branch on the tree in 2007. Here are a few tips to help you improve this time around.

Hiring Millennials requires openness, immediacy

Expert offers tips on getting the most out of young employees.