Top read retail CX stories in 2025: Consumer behavior, AI ethics, brand tech deployments

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top most read articles in 2025 ran the gamut from tracking tariff policies to understanding generational consumer behavior to brand technology deployments.

What main street can teach Silicon Valley about building loyalty

by Andrew Helms — CEO – USA, SumUp

If Silicon Valley spent half as much time studying Main Street as Main Street spends studying its customers, we’d build technology that feels a lot more like a…

Rethinking Retail: Strategies to Meet Evolving Customer Expectations

Retail is entering a new chapter where every interaction has the potential to shape lasting connections with customers. This infographic explores how…

Presented by Toshiba Global Commerce Solutions, Inc.

Let's Talk Retail Episode 6: The Power of Loyalty-Driven Retail: Engaging Customers Beyond the Sale

In this episode of Let's Talk Retail our Director of Sales Executive Duffy Fron is joined by Troy Stelzer of Xenia Retail. In this video they explore how…

The secret weapon for loyalty this holiday season and beyond

by Brian Cardona — President, AtData

Email is not a secondary channel but where identity, behavior and brand experience converge. Treat it like that and an email list becomes a community rather…

Why a loyalty program is a 'must have' for retailers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights on what a successful loyalty program should provide to…

Presented by Engage People

Consumer loyalty driven by practical factors, not emotion

November 19, 2025

Consumer loyalty is driven by convenience, product performance and situational need and not emotion devotion.

Snipes US launches Snipes Reserve loyalty program

November 17, 2025

Snipes US, a global sneaker and streetwear retailer, has launched a loyalty program called Snipes Reserve.

How privacy and trust is the new formula for winning customers

by Charlotte Scott — Digital Rights Advocate and Global Partnerships Communications Lead, ExpressVPN

Data privacy has become a differentiator that customers are willing to reward. But privacy shouldn’t be treated as a tick box exercise. It has to be treated as…

Majority of consumers will join loyalty program with an active community

November 13, 2025

A good majority, 70%, of consumers are more likely to join a loyalty program that has an active community and 71% consider engagement with community members to…

How AI fraud detection protects retail loyalty programs

by Casper Luchies — Account Executive & SDR Team Lead, Klippa

Retailers who proactively adopt AI fraud detection will gain a competitive advantage. By preventing fraud before it happens, they can protect revenue, preserve…

Building Customer Trust: How Retailers Can Create Secure and Seamless Shopping Experiences

Learn how retailers can foster customer confidence through seamless and secure interactions. This blog uncovers the role of strong data protection, convenient…

Amazon, Google, Microsoft lead loyalty leaders ranking

October 16, 2025

Amazon, Google and Microsoft are the top three brands, respectively, leading the Brand Keys Loyalty Leaders List which ranks the top 100 brands when it comes…

The secret to retail loyalty in 2025? Premium experiences at every touch point

by Spencer Wright — General Manager, Like Sew

Today’s consumers aren’t just buying products — they’re seeking experiences. They want more than transactions. They expect personalized, seamless interactions…

Albertsons adds travel perk for loyalty members

October 1, 2025

Grocery shopping now comes with a side of vacation savings. Albertsons has added a benefit to its For U loyalty program, allowing members to earn cash back on…

Southwest Airlines debuts free inflight WiFi to rewards members

September 26, 2025

Southwest Airlines and T-Mobile have announced a partnership that will offer free inflight WiFi to all Southwest Rapid Rewards members, regardless of their…

Why automated customer service is bad for customer loyalty

by Victor Cho — CEO, Emovid

Retailers have spent years investing in automation — streamlining service, personalizing outreach, and accelerating the path to purchase. Those efforts have…

Frontier Airlines expands loyalty perks access

September 9, 2025

Frontier Airlines has teamed with Loyalty Status Co. to offer an exclusive offer for members of select loyalty programs with other airlines to have access to…

Designing loyalty programs that build trust, not just discounts

by Wesley Almeida — Product Strategy Leader / Loyalty Innovation, Independent Consultant

It’s tempting to treat loyalty programs like discount engines. But if you want to build real, lasting loyalty, you need to start by building trust. Design for…

Let's Talk Retail Episode 2: How Retailers Can Thrive in the Evolving Buyer Landscape

Retailers must adapt to shifting buyer behavior as shoppers discover and engage with brands in new ways. This video highlights changing consumer research…