Long lines, complexity lead to online cart abandonment, reveal survey

A good majority of online shoppers, 87 percent, will abandon their shopping cart if the checkout process is too long or too complicated, according to a Splitit survey. The survey also reveals 55 percent of online shoppers will not only...

Why a consumer 'win back' effort requires a strategy

New Paytronix research reveals that when it comes to winning back consumers a one-on-one campaign will likely drive the best result. The one-on-one approach requires spending time identifying "truly lapsed guests," stated a release on the finding. "Be careful to...

Amazon, Walmart not making strong emotional connection with consumers

A report listing out the top 50 U.S. brands ranked by emotional connection reveals no leading retailer in the top five or even the top 10. The Motista data, which assessed over 250,000 U.S.

Human nature big factor in retail customer loyalty, claims study

Creating an emotional connection with the customer can pay off for retailers as it drives deeper loyalty as well as increased customer retention and consumer satisfaction. While technology is critical to the competitive effort, the human nature also plays a...

Walmart debuts 3D virtual shopping tour, ‘buy the room’ features

Walmart is launching two new ways for customers to shop, discover and be inspired by its home décor offerings. One is a 3D virtual shopping tour and the second is a feature called "buy the room," which allows shoppers to...

Under Armour taps flexReceipts to boost customer engagement after the sale

Global athletic performance retailer Under Armour is deploying flexReceipts across its locations in North America to boost the post-sale engagement opportunity. The technology will deliver content and product suggestions customized to each customer, according to a press release. The flexReceipts...

Study: Discount disruption impacting shopper loyalty

Grocery shopper loyalty is being put to the test given increased product choice from discount grocers, according to the 2018 International Loyalty Study from tcc global. The study stated a crowded and challenging market is driving consumer ambivalence and loyalty...

Starbucks is top mobile loyalty app with consumers, reveals survey

In what is probably not a surprise to anyone, Starbucks' mobile app is the most popular among several well-known restaurant loyalty rewards apps, according to a new survey from The Manifest. The Manifest, which is a business news and how-to-guide...

Macy's expands Star Rewards to everyone no matter how they pay

The Macy's Star Rewards loyalty program isn't just limited to those with a Macy's charge card. Now anyone, no matter how they pay, is enrolled in the loyalty program. Consumers not using or having a Macy's card can enroll in...

Bruster's taps analytics' powers with integrated loyalty strategy

Bruster's Real Ice Cream has launched a loyalty program in its 200 franchised locations in 20 U.S. states.

Kmart: Bring your Toys R Us gift cards to us

As Toys R Us continues to move forward in its reorganization and bankruptcy process, fellow retail competitor Kmart is offering to help consumers who may be holding Toys R Us gift cards. Kmart, according to a Newsday report, will accept the cards in exchange for its FREECASH reward program.

Amazon shuttering Whole Food's reward program

Fulfilling a statement made early on following its acquisition of Whole Foods, Amazon is closing down the grocer's less than one-year old rewards program and customers have until May 2 to use points and mobile coupons. In its place, according to Loyalty360, Amazon will offer rewards to Whole Foods customers who are also Amazon Prime members.

Amex shuttering Plenti loyalty program come July

American Express announced in a tweet Monday it would end the Plenti rewards program on July 10 and consumers will lose all accumulated points at that time. The card network first launched Plenti in 2015 to much fanfare with retailers...

Sionic Mobile, FreedomPay join forces on mobile payments, rewards

Sionic Mobile and FreedomPay have entered into a strategic alliance agreement to deliver an enhanced mobile payments and rewards experience intended to help merchants quickly and securely connect and engage with millions of consumers through in-vehicle dashboards and preferred mobile...

Boxed debuts membership program

Boxed customers wanting lower shipping fees and bigger price breaks are going to have to pay as the e-commerce grocery site is deploying an annual membership program. The strategy, called Boxed Up, according to a New York Post report, is...

Target expanding loyalty program strategy

Target is reportedly testing a new loyalty rewards approach with a pilot taking place in the Dallas-Fort Worth region. The new strategy, called "Target Red," according to a Star Tribune report, is not linked to a payment card and comes...

Chase, PayPal team up on mobile wallet promo

Chase Freedom has added a new quarterly category — PayPal — and has brought back a customer favorite — Chase Pay and grocery stores — from April through June. According to a press release, the new category uses the partnership...

Gen Z, millennials driving the next-gen in loyalty

Gen Z and millennial consumers are propelling a new era in customer loyalty, according to new Alliance Data research. What’s coming is a retail age in which brands must illustrate their loyalty to earn consumer loyalty as the younger shopping...

Singapore Airlines tapping blockchain for mobile loyalty app

Singapore Airlines announced Monday that it's working on what it calls the world's first blockchain-based airline loyalty digital wallet that will help unlock the value of frequent flyer miles to enable everyday spending at retail partners. "Innovation has been a...

Adyen grabs eBay processing deal; PayPal remains as checkout option

PayPal's time as eBay's primary payments processor will come to an end in a couple of years as the popular online marketplace has signed an agreement with Adyen. PayPal will continue to be a payments option at checkout for eBay...

Showing (1 - 20) of 388

Get the latest news & insights


News

Resources

Trending

Features

Franchise leaders share secrets of success and where customer experience plays in