Marketing News & Media
Dog grooming service Woof Gang chief talks digital roadmap strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…
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Tariff timeline: White House actions, declarations, reversals
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.
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Getting ready for AI and monetization of shopping search results
by Adam Ortman — CEO & Founder, Kinetic319
The AI era may transform not only shopping search but also how and where shopping suggestions appear. Those who start preparing today for direct AI integration…
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Shein opens brick-and-mortar store in Paris
November 20, 2025
Shein, an online fast fashion retailer, has opened its first-ever physical store in Paris.
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Consumer loyalty driven by practical factors, not emotion
November 19, 2025
Consumer loyalty is driven by convenience, product performance and situational need and not emotion devotion.
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Woof Gang debuts app for booking, managing appointments
November 19, 2025
Woof Gang, the fourth largest pet retailer in the U.S., has launched its first-ever app that lets customers book, manage and confirm grooming appointments.
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Snipes US launches Snipes Reserve loyalty program
November 17, 2025
Snipes US, a global sneaker and streetwear retailer, has launched a loyalty program called Snipes Reserve.
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Netflix hits the mall offering up immersive experiential experiences
November 17, 2025
Netflix, a subscription streaming service, is tapping the mall experience in its initial experiential strategy — a Netflix House that's opening in the King of…
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How privacy and trust is the new formula for winning customers
by Charlotte Scott — Digital Rights Advocate and Global Partnerships Communications Lead, ExpressVPN
Data privacy has become a differentiator that customers are willing to reward. But privacy shouldn’t be treated as a tick box exercise. It has to be treated as…
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Majority of consumers will join loyalty program with an active community
November 13, 2025
A good majority, 70%, of consumers are more likely to join a loyalty program that has an active community and 71% consider engagement with community members to…
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Bath & Body Works arrives on 600-plus college campuses
November 12, 2025
Bath & Body Works is entering college campuses nationwide, selling products in more than 600 campus stores.
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How AI fraud detection protects retail loyalty programs
by Casper Luchies — Account Executive & SDR Team Lead, Klippa
Retailers who proactively adopt AI fraud detection will gain a competitive advantage. By preventing fraud before it happens, they can protect revenue, preserve…
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Walmart debuts AI shopping tools as holiday season arrives
November 10, 2025
Walmart is offering shoppers several AI-powered shopping experiences this holiday shopping season.
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Retailers tapping automation, customer retention strategies to battle economic challenges
November 7, 2025
Retailers, facing increasingly rocky economic headwinds, are finding new avenues for growth and experimenting with automation, marketplace diversification and…
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Beyond the cart: Using data to tailor the retail journey
by Sandro Shubladze — CEO, Datamam
Customers want purchase interactions to reflect their specific needs. For that level of personalization, retailers need to call on the power of data analytics.
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AR reality experience propelling an engaging footwear shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An AR experience featuring a friendly monster named Tootsie is making footwear measuring a fun time for young shoppers.
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Effective strategies for making your customers feel like they’re top priority
by Cynthia Mielke — VP, Strategic Partnerships, Tango
When you're building a successful business, keeping this reality in mind is key to retaining customers. Luckily, there are strategies you can use to show…
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From destination to signal: How AI is rewiring the role of brand websites in retail
by Joseph Perello — Founder and CEO, Props
In a world where shopping starts with a prompt, the question is no longer “How do I get traffic to my site?” It’s “What does my content teach the machine about…
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How SaaS personalization breathed new life into legacy retail platform
by Bhargav Trivedi — Solutions Architect, Bloomreach Inc.
Transforming digital experiences doesn’t always require starting from scratch. In fact, some of the most effective innovations begin at the edges where user…
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Wayfair Way Day sales days kick off Oct. 26
October 23, 2025
Wayfair's biggest sale of the year, called Way Day, kicks off Oct. 26.
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