Merchandising Blogs
Navigating the new retail experience: A world of change
by Chris Hogue — Head of Strategy and Product, LiveArea
Chris Hogue, head of strategy and product at LiveArea, explains why experimentation and flexibility is key to retail success.
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Retail employee engagement and COVID-19: Getting back to work
by Liz Cichowski — President, Learning Means Business, Inc.
Liz Cichowski, a senior instructional designer, retail industry expert, at Learning Means Business Inc. explains why retailers, which are busy optimizing…
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How COVID-19 is changing the customer experience in retail
by Ron Lutz — Chief Retail Officer, Miller Zell
Ron Lutz, chief retail officer at Miller Zell, shares insight on why retailers, as they emerge from the current state, must focus on rebuilding brand loyalty…
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Moving closer to consumers in the age of social distancing
by Praful Karanth — Retail & Supply Chain Industry Advisor, SAP
Praful Karanth, retail and supply chain industry advisor, SAP, explains why retailers need to consider new ways to acquire consumer attention in ways that are…
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Online tactics to revive brick-and-mortar in a post-pandemic economy
by Marcel Hollerbach — CMO, Productsup
As COVID-19 rages on, Marcel Hollerbach, CMO at Productsup, explains that at some point, social distancing will end and consumers will once again fill retail…
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Grow your retail business with new customer trends
by Rekha Brar — Founder and Owner, Blossom Box Jewelry, Blossom Box Jewelry
Rekha Brar, founder and owner, Blossom Box Jewelry, shares tips and her tactics for driving customer engagement and why it's so important to reach shoppers the…
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Why content localization equals success in global markets
by Ryan Soos — Sr. Customer Success Manager, Smartling
Ryan Soos, senior customer success manager at Smartling, offers insight on content localization and why it's all about putting the customer first and creating…
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5 reasons why chatbots represent a huge opportunity for retailers
by Julien Rio — Marketing Director, Engage Digital, RingCentral
Julien Rio, marketing director at RingCentral Engage Digital, outlines some reasons e-commerce retailers should consider using chatbots.
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Why retailers need a single source of truth to stay competitive
by Rafael Esberard — VP of Sales, VTEX
Rafael Esberard, VP of sales, North America, VTEX, shares why a 'single source of truth' is critical for attaining the strongest competitive advantage in this…
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Visual search in 2020: Where it stands and where it's headed
by Jeff Hunt — CEO/Founder, Snap36
Jeff Hunt , founder and CEO of Snap36, offers up insight on why retailers need to start thinking about optimizing the retail site for visual search.
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How retailers can be ready for busy sales seasons with proactive maintenance
by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel
Tom Buiocchi, executive director, ServiceChannel, explains how putting systems and technology in place that support facilities management all year pays…
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How To: Use lighting to enhance customer experience
by Bill Plageman — VP of Marketing & Product Mgt, Amerlux
Bill Plageman, vice president of marketing and product development at Amerlux, explains why lighting should be viewed as a critical element in the retail…
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Is customer experience enhanced by branding e-commerce shipping boxes?
by Pete Galbiati — Director of Marketing, Peachtree Packaging and Display
Pete Galbiati, director of marketing for Peachtree Packaging & Display, offers up insight on why it's time for retailers to consider how on-the-box branding…
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3 ways automated supply distribution transforms retail
by Howard Calderon — CEO, IVM
Howard Calderon, CEO of IVM, Inc. outlines the benefits of automated supply distribution, from providing ease of experience for customers and retail employees…
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How physical retail provides opportunities for consumer outreach
by Marci Weisler — Chief Commercial Officer, Vengo
Marci Weisler, chief commercial officer, Vengo, takes a look at how the customer journey has changed, the role retail plays in the journey and what 2020 holds…
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How to provide an exceptional customer experience in the digital environment
by Krystal Taing — Sr. Product Specialist, Rio SEO
Krystal Taing, listings management product specialist at Rio SEO, shares insight on how havig the right tools and technologies can help retailers deliver…
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A look at brick-and-mortar retailers growth and where customer experience fits in
by Stephan Schambach — Founder & CEO, NewStore
Stephan Schambach, founder and CEO, NewStore, shares insight on retailers growth and explains why brands can't simply replicate what stores have been about in…
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Why harmonic retail succeeds where omnichannel fails
by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail
DeAnn Campbell, who heads up retail strategy and research at Harbor Retail, shares insight on the new retail model and how retailers can deliver a customer…
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How would your CFO measure customer engagement and experience?
by Jean Belanger — CEO, Cerebri AI
Jean Belanger, co-founder and CEO of Cerebri AI, zeroes in on how artificial intelligence and a data-driven approach can help brands understand customer…
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Finding the best CX metric for your program
by Howard Lax — Principal Director, CX Consulting, Confirmit
Howard Lax, principal director of customer experience consulting at Confirmit, explains why the best customer experience metric is one that relates to customer…
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