Kagan: Grocery kicking to high gear with e-commerce, home delivery

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them…

Lessons in "goodwill" and the power of people

by Chris Petersen — Owner, IMS

Blogger and industry expert Chris H. Petersen explains why today's retail customer experience involves a foundation of "goodwill" that drives positive feelings.

Kagan: How Best Buy transformed itself for success

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why Best Buy is a model of success that struggling retailers may want to take note. The retailer saw what was coming and transformed to…

Should retailers try to out-Amazon Amazon?

Wanda Cadigan, vice president, commerce, at Sitecore, says the fate of Toys R Us is a prime example of the slippery slope in partnering with Amazon. Brands…

5 retail lessons learned from the upcoming lingerie wars

by Chris Petersen — Owner, IMS

As Chris Petersen sees it everything and every aspect of retail is being disrupted and reinvented.

Why online retailers, partners must focus on social commerce

Govinda Giri, architect of the Sagoon social commerce platform, believes the time is now to capitalize on an e-commerce model with the social media audience.

How to keep customers tethered to the store

Romney Evans, co-founder of True Fit, explains why retailers who don't proactively engage consumers in the store digitally are leaving the door open for…

Kagan: Amazon effect only part of reason Toys R Us failed

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan says we shouldn't be too quick to blame the failure of Toys R Us on Amazon. A good deal of the blame, he says, should land on the toy seller's…

Understand your customer to predict future demand

Rod Daugherty, vice president of product strategy for Blue Ridge, explains how understanding the customer can bring you one giant step closer to the ultimate…

Customer fog: Why your customers leave

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains what customer forensics® is all about why it remains largely completely misunderstood by retailers.

Adding value to the retail customer experience

Nick Godfrey, executive vice president and co-founder of Customer Portfolios, explains why marketers need to think outside the box to retain customers in the…

Lessons learned from two of the best brick and mortar retailers

by Chris Petersen — Owner, IMS

Blogger Chris H. Petersen explains how two of the top retailers are thriving by doing more than helping consumers make the purchase.

Retailers need to double down on digital for next holiday season

Bryce Tolman, thought leadership manager at Isobar US, explains why retailers can't sit back and relax and why they need to gird up for this year's holiday…

CES 2018 reveals how retail is changing

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Anyone attending CES 2018 this year couldn't but help notice the annual conference revealed one big truth, writes industry analyst Jeff Kagan. That big truth…

Retailers face a stark choice for 2018: Embrace empathy or lose customers

Oisin Lunny, chief evangelist for OpenMarket, offers up insight on why empathy must be a focal point for retailers as empathy is all about connecting with…

4 ways retailers can get a head start on the next holiday season

Michael Lazzaro, vice president of Clover Growth, First Data, offers up tips for small retailers to get a jump on next year's holiday season. It's not too…

The changing world of retail: 4 ways to defend against Amazon

Jeff Anulewicz, executive strategy director at MXM, explains how retailers, both online and offline, need to crack Amazon's dominance of the retail landscape.

Why omnichannel is a must and how to make it successful

Roger Niederer, head of merchant services, SIX Payment Services, explains why providing a seamless payment experience, that can follow the customer along their…

5 steps for tapping social proof to boost sales

Nishan Sothilingam, director of product at ResellerRatings, explains how retailers can win despite it being a buyers' world. The key is to be willing to listen.

Walmart digital signage delivers broken content

by Bradley Cooper — Editor, Connect Media

Digital Signage Today Editor Bradley Cooper encounters a Walmart shelf-edge display that failed to get its message across. Instead of a heartwarming holiday…