The roles mobile pay, self-serve kiosks play in retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Both mobile pay and kiosks have a role to play in today’s retail environment, but experts offered different views on whether or not the current customer demand…

Providing a frictionless customer service with mobile POS

by Jonathan Mauerer — VP Operations, Teamwork Commerce

Retailers need to separate themselves from competitors at every single touch point when it comes to customer service, from initial engagement right through to…

NRF calls on Visa, Mastercard to cancel swipe fee increases

April 22, 2022

The National Retail Federation is calling on Visa and Mastercard to cancel credit card swipe increases due to take effect this month.

Astros install Amazon 'Just Walk Out' tech at Minute Maid Park

April 18, 2022

The Astros have teamed with Amazon to equip two food and beverage stores at Minute Maid Park with Amazon's Just Walk Out technology, providing fans a faster…

Consumers embracing digital payment channels

February 11, 2022

Nearly three-fourths of consumers prefer to make and receive payments via digital methods, including direct deposit and digital payments from P2P applications…

PayPal quite popular on Black Friday

December 8, 2021

Black Friday shoppers tapped PayPal's buy now, pay later feature quite a bit on Black Friday this holiday season as use of the app option spiked 400%.

UK consumers getting pretty tappy when it comes to payment

September 14, 2021

When it comes to payments in the U.K. consumers are getting pretty tappy, with almost half of transactions predicted to be contactless by the close of 2022.

Survey: Consumer behavior shift creating opportunities for retailers

July 7, 2021

While a majority of consumers in the U.S, U.K. and Australia still prefer in-person shopping, more than half, 62.5%, are doing most of their purchasing online…

Mobile wallet use growing worldwide, reveals data report

June 10, 2021

Digital or mobile wallet payment was the most popular POS payment approach globally in 2020, grabbing 21.5% of transaction payment market share in 2020.

Examining the disruptive innovation of self-checkout

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Experience reached out to KanduAI CEO Ariel Shemesh to gain insight on where self check-out stands in retail today and where it'll be standing in the…

Local Control. Nationwide Growth—AP/AR Management

Learn how Allsec’s digital retail solutions made managing 870 stores, spread across the United States, a cakewalk for a leading Auto-parts retailer.

Amazon 'palm pay' debuts in NYC Go store

May 11, 2021

New Yorkers, at least those shopping in New York City, are the latest consumer population to have access to Amazon's Amazon One in which consumers use a hand…

Macy employees score victory in push-back on self-checkout

May 6, 2021

Macy's employees have won a battle against the retailer's self-checkout technology as a labor arbitrator has determined workers must be provided commissions…

Study: Shoppers want frictionless pay or they'll bolt

May 5, 2021

If a consumer can't choose their preferred way to pay, or has trouble swiping, that shopper is likely to bolt and go somewhere else to shop.

Amazon tapping biometric tech for palm pay approach at Whole Foods

April 21, 2021

Shoppers at one Whole Foods store in Seattle don't need to swipe a credit card to checkout starting today. All they need is their palm, according to a Reuters…

Lowe's, Home Depot, Sephora, Bed, Bath & Beyond tops in mobile checkout

April 21, 2021

When it comes to providing mobile app shoppers with a frictionless experience, or at least the least frictionless, Home Depot, Lowe's, Bed, Bath & Beyond…

Study: Americans expect more convenient shopping in 2022

March 26, 2021

American consumers expect more convenient shopping, as well as greater flexibility with work and school, in 2022.

Mobile commerce spend to hit $3.2T this year, claims study

March 26, 2021

The mobile commerce spend for digital services and physical goods will reach $3.16 trillion in 2021 and increase to $3.79 trillion by 2022 and 2.7 billion…

Shanghai retail stores home to Digital Yuan

March 15, 2021

The Bank of Communications and China Construction Bank conducted digital yuan trials at two major department stores in Shanghai from March 5-7. The trials were…

Mobile spending surges bringing big changes for retailers in 2021

by Udayan Bose

Udayan Bose, founder and CEO at NetElixir, shares insight on the major shift in mobile engagement among consumers and what retail marketers need do to revamp…