Why mobile is playing a starring role in creating a seamless customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of…

Ikea building AR app with Apple's help

June 23, 2017

When it comes to augmented reality, Apple CEO Tim Cook is a huge fan.

Amazon Pay revives the Buy button craze on Instagram

June 20, 2017

Amazon is attempting to keep the social media Buy button alive via a partnership with high-end clothing retailer Moda Operandi's Instagram posts, according to…

1 in 4 retail associates don't have needed tools and tech

June 19, 2017

One out of four retail store associates say they are not properly equipped with the right digital tools and tech to do their jobs, and oftentimes leave the…

Consumers expect ease of use, security from bank's mobile app

June 13, 2017

Retail bank and credit card customers now prefer mobile to all other channels, but rate ease of use as a differentiator among top-performing mobile apps.

7 tips to combat the Amazon effect (hint: it's the hair of the dog that bit you)

Consumers overwhelmingly want more technology in brick-and-mortar stores. And with more consumers willing to show up and shop at stores that have it — beefing…

Consumers love tech in the brick-and-mortar retail experience

June 12, 2017

A new Bouncepad survey reveals U.S. consumers love stores that offer technology and they want more tech options in the shopping experience.

Handbags ruled in Mom's day shopping this year

June 7, 2017

When it comes to buying something for mom on her special day, a good number of consumers hit the handbag and purse aisles, according to a new research from…

Kagan: Georgia Tech is helping transform retail

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Georgia Tech has launched a $1 million-dollar retail technology initiative at its Advanced Technology Developers Center. The ATDC, launched in 1980, is the…

Furniture retailer taps apps to boost customer experience, empower associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

City Furniture is reaping big rewards on three customized iOS apps developed by the retailer, IBM and Apple. The apps and IBM MobileFirst solution is spurring…

Digital, physical worlds collide at Amazon Books

by Will Hernandez — Editor, NetWorld Media Group

Amazon’s new bookstores partly leans on mobile technology, but could use some improvements with something like beacons.

Millennials love burger discounts, Gen X favors Mexican fare price cuts

May 16, 2017

A new national consumer report regarding restaurant and take-out dining habits reveals 53 percent have at least one food/mobile app on their smartphone and 7…

Amazon dominating voice-control speaker realm, claims report

May 12, 2017

Amazon is a dominating etailer on many fronts and now it's dominating the voice-controlled speaker technology realm, according to a eMarketer research.

8-second race: How retailers can connect with fast-moving customers

the window of opportunity for retail marketers to know, reach, convert and engage their customers has dropped to just eight seconds. The key to reaching them…

Personal experience, mobile shopper insight are retailer priorities

May 10, 2017

In a quest to provide a more personal experience, and better understand the mobile consumer, retailers are increasingly focused on new tools and strategies to…

CardFlight launches 2 new mPOS devices

May 4, 2017

CardFlight, a mobile point-of-sale provider, is launching the Swift B200 and Swift B250, a new series of mobile card readers that use Bluetooth Low Energy…

Consumers eager to use electronic pay options

May 4, 2017

A new study reveals more than a third of Americans and Europeans are happy to trade cash for electronic payment options and 20 percent have already made the…

Hungry for more conversions? There's an app for that

With the inherent convenience of ordering favorite specialty items online, come new demands from consumers, namely: the expectation of finding their favorite…

Cross-channel challenges costing retailers, suppliers big bucks

April 28, 2017

Challenges in managing cross-channel commerce on a global landscape is costing retailers and suppliers big losses — to the tune of at least $1 million in…

Consumers love mobile browsing but mobile purchasing not so much

April 28, 2017

Delays in website load times are a prime reason today's mobile shoppers aren't purchasing via a mobile device as much as they are using the device for product…