Traditional vs. frictionless payments: Will customers trade security for convenience?

by Pat Shea — Editor, Networld Media

Since the start of the COVID-19 pandemic, many consumers, especially those who never shopped online before, turned to online payments out of necessity for…

Survey reveals consumers prefer contactless

July 23, 2020

A Entrust Datacard survey shows the vast majority of U.S. payment cardholders, or 75%, prefer using contactless cards over other forms of payment, including…

7-Eleven launches order ahead, expands delivery

July 21, 2020

Convenience store chain 7-Eleven has expanded its mobile ordering capability to allow customers to order ahead.

Amazon launching smart shopping carts that eliminate checkout line

July 14, 2020

Amazon is advancing its contactless and cashierless shopping experience with a smart shopping cart, called a Dash Cart, that lets shoppers avoid the checkout…

Bbot raises $3M to drive contactless dining platform forward

July 14, 2020

Bbot Inc., a restaurant and hospitality startup focused on simplifying and improving order and pay processes, has raised $3 million in a seed funding round led…

Top emerging technologies transforming the retail experience

As new technologies continue to explode across the marketplace, consumers demand that their shopping experiences follow suit.

Presented by RetailCustomerExperience.com

Mastercard launches shop locator tool in U.S., Canada

July 8, 2020

Mastercard announced the regional launch of ShopOpenings.com, a tool that can tell cardholders which shops and businesses are back open as communities…

Making sure your coupons deliver by leveraging mobile marketing

by Dan Slavin — CEO, CodeBroker

Dan Slavin, CEO and co-founder of CodeBroker, details the evolution of couponing from traditional to digital and explains why mobile is top of mind for…

7-Eleven pilots Siri voice for contactless fuel

June 25, 2020

7-Eleven Inc. has launched a pilot to test contactless fuel purchases at its gas stations using voice commands at select stores in North and South Orlando…

7-Eleven pilots Siri voice commands for contactless fuel

June 24, 2020

7-Eleven Inc. has launched a pilot to test contactless fuel purchases at its gas stations using voice commands at select stores in North and South Orlando…

Walmart launches marketplace with Shopify partnership

June 15, 2020

Walmart and Shopify are partnering on the retailer's newest selling platform called Walmart Marketplace.

COVID-19 pushing consumers toward mobile banking, online shopping

May 13, 2020

The COVID-19 pandemic is driving U.S. consumers toward mobile banking and digital payments, according to a study by payments firm FIS. 

ACI Worldwide reports surge in global e-commerce retail amid COVID-19

May 12, 2020

Managing COVID-19 Impact: How tech helps retailers scale in the wave of omnichannel-to-single channel disruption

by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp

Dipesh Hinduja, mobile solutions architect at Stratix, maps out three critical mobile programs that can retailers on the recovery path from COVID-19.

Diebold Nixdorf retail expert: It's time to give customers their time back

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers are shifting operating models, and it began well before COVID-19 shuttered stores, and will continue once the retail industry is back and running at…

The time for cross-channel customer support is now

by Anand Janefalkar — Founder & CEO, UJET

Anand Janefalkar, founder and CEO of UJET, explains why as retailers begin investing resources in support channels, including web, mobile, and in-app, they…

CIBO Express Gourmet Markets to deploy Amazon's Just Walk Out tech

March 11, 2020

Hospitality group OTG will begin deploying Amazon's Just Walk Out cashierless technology in select CIBO Express Gourmet Markets in airport locations next week.

Retail union group calls Amazon tech a Trojan horse aimed at grabbing customer data

March 9, 2020

(Updates with response from Amazon) 

Amazon to sell cashierless tech to retailers

March 9, 2020

Amazon plans to start selling its cashierless technology, called Just Walk Out, to other retailers and already has signed deals in place.

5 reasons why chatbots represent a huge opportunity for retailers

by Julien Rio — Marketing Director, Engage Digital, RingCentral

Julien Rio, marketing director at RingCentral Engage Digital, outlines some reasons e-commerce retailers should consider using chatbots.