Why it's all about respect, consistency and communication in post-pandemic retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brand and strategy expert Margot Bloomstein shares insight on what's happening now as retailers enter the post-pandemic realm and why it's so important…

Examining the disruptive innovation of self-checkout

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Experience reached out to KanduAI CEO Ariel Shemesh to gain insight on where self check-out stands in retail today and where it'll be standing in the…

Walmart debuts associate app, doles out smartphones to drive use

June 9, 2021

Walmart is deploying a 'All-in-One Associate App,' called Me@Walmart to 74,000 associates and also a Samsung Galaxy XCover Pro smartphone to drive app…

Filtering Out the Forbidden—Content Moderation

Learn how Allsec's analytics-based reporting simplified content moderation, increased sales, and boosted user-generated content uploads by 17% for a leading…

Local Control. Nationwide Growth—AP/AR Management

Learn how Allsec’s digital retail solutions made managing 870 stores, spread across the United States, a cakewalk for a leading Auto-parts retailer.

TikTok piloting in-app shopping with Hype

May 14, 2021

ByteDance Ltd., maker of video app TikTok, is working with at least one U.K. merchant to test in-app sales in the Europe market.

Amazon 'palm pay' debuts in NYC Go store

May 11, 2021

New Yorkers, at least those shopping in New York City, are the latest consumer population to have access to Amazon's Amazon One in which consumers use a hand…

DC market deploys GoTab order, payment platform

May 7, 2021

A Washington, D.C. marketplace has deployed a contactless ordering and payment approach that lets diners order ahead or scan QR codes at tables to choose meal…

Macy employees score victory in push-back on self-checkout

May 6, 2021

Macy's employees have won a battle against the retailer's self-checkout technology as a labor arbitrator has determined workers must be provided commissions…

How to compete with DTC brands

by David Drain

If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…

Elevate Awards entry deadline extended to April 30; new category added for employee-facing CX

April 21, 2021

The ICX Association is extending the entry deadline for its annual Elevate Awards to April 30 and has added a new category for experiences aimed at employees.

Amazon tapping biometric tech for palm pay approach at Whole Foods

April 21, 2021

Shoppers at one Whole Foods store in Seattle don't need to swipe a credit card to checkout starting today. All they need is their palm, according to a Reuters…

Lowe's, Home Depot, Sephora, Bed, Bath & Beyond tops in mobile checkout

April 21, 2021

When it comes to providing mobile app shoppers with a frictionless experience, or at least the least frictionless, Home Depot, Lowe's, Bed, Bath & Beyond…

UK grocer digital leader talks multi-brand, multi-channel CX approach

Sainsbury's is the second largest chain of supermarkets in the U.K., with 2,400 stores and an online presence. It pledges to customers it will continue to…

Mobile commerce spend to hit $3.2T this year, claims study

March 26, 2021

The mobile commerce spend for digital services and physical goods will reach $3.16 trillion in 2021 and increase to $3.79 trillion by 2022 and 2.7 billion…

Mandarin Oriental deploys Infrasys cloud POS to boost mobility

March 24, 2021

The Mandarin Oriental, a luxury hotel property in Santiago, Chile, has deployed a cloud POS system across its 10 outlets, including restaurants, in-room dining…

Shanghai retail stores home to Digital Yuan

March 15, 2021

The Bank of Communications and China Construction Bank conducted digital yuan trials at two major department stores in Shanghai from March 5-7. The trials were…

Mobile spending surges bringing big changes for retailers in 2021

by Udayan Bose

Udayan Bose, founder and CEO at NetElixir, shares insight on the major shift in mobile engagement among consumers and what retail marketers need do to revamp…

Food retailer taps Birdzi for mobile rewards app effort

March 11, 2021

Harps Food Stores is launching a mobile rewards app aimed at building loyalty, personalization and digital engagement.

Now accepting entries for 2021 ICXA Elevate Awards

by David Drain

The ICX Association Elevate Awards honor projects and companies for their innovative use of technology to enhance the customer experience. Any CX technology…