Retail trends in customer experience

by Gary Edwards — Chief Customer Officer, Emathica

With today’s consumers looking for more out of their retail experiences and actively seeking out opportunities to build relationships with the brands that…

Commentary: Breaking down silos with in-store mobility

Innovative retailers are creating a richer customer experience with mobile devices.

Consumers are rewriting the rules of retail in China

In a country that measures time in centuries, retail is changing overnight.

Startup Ordoro launches multichannel synchronization for e-commerce

June 6, 2013

Ordoro, a company that helps retailers manage everything that happens after an order is placed on their website, today announced its latest offering …

Window shopping gets real with eBay's 'shoppable windows'

June 6, 2013

EBay Inc. is launching a solution for storefronts aimed at increasing a retailer's sales — and keeping the commerce flowing even after business hours.

Mobile engagement is now a consumer expectation

by Alicia Kelso — Editor, QSRWeb.com

Experts predict mobile payments will reach critical mass in the next few years.

Intel leading webinar on digital touch points in retail

June 6, 2013

DigitalSignageToday.com and Intel Corp. are hosting a live webinar, "Content Management Strategies for Digital Touch Points in Retail," at 2 p.m. eastern on…

Steve Madden turns to MICROS to boost e-commerce presence

June 5, 2013

Information technology provider MICROS Systems has announced a partnership with footwear and accessories retailer Steve Madden to reinvigorate its e-commerce…

Sport Chek Retail Lab cultivates tech-heavy customer experience

by Christopher Hall

The Canadian sporting goods chain created an award-winning retail environment at its flagship in Toronto.

Price-comparison app localizes data for bargain hunters

June 3, 2013

The Washington, D.C.-based startup Blue Tiger Labs launched a smartphone application aimed at helping shoppers find items for the lowest prices, at the stores…

Study finds delivery, return options key for online shoppers

June 3, 2013

Results from a new study by comScore and UPS reveal that consumers want more choices when it comes to shopping online. The UPS Pulse of the Online Shopper: A…

The problem with big data

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

What are you doing about big data? That is a question making the rounds with retailers today. Or turned around it’s, “What am I supposed to do about big data?…

How tablets and touchscreens are integral to the in-store experience

Retailers must incorporate technology that customers want in order to provide a seamless omnichannel experience.

Sears CEO highlights 'integrated retail' strategy

May 31, 2013

Sears' Chief Executive Eddie Lampert announced his plan to give the 120-year-old retail brand a facelift — and hopefully turn around its six-year sales slump.

Why retailers must excel in the 4 Cs instead of just the 4 Ps

Marketing 101 classes are being rewritten … by consumers.

Putting the 'custom' back in customer

A commentary on how to save brick-and-mortar retail with tailored in-store experiences.

Walmart to add automatic shopping lists to its mobile app

May 28, 2013

Walmart is building out the features of its mobile app, according to news from last week's CTIA Wireless event in Las Vegas. Techhive.com reported that Walmart…

More Hispanics shop via smartphone, survey finds

May 23, 2013

A recent survey by the Integer Group found that 16 percent of Hispanic shoppers are using their mobile devices to make purchases, compared to 12 percent of…

ComQi releases Engage 8.4 digital signage CMS

May 23, 2013

Multichannel message management platform provider ComQi has announced its the release of the latest version of its digital signage and media content management…

Swirl launches in-store mobile marketing platform

May 23, 2013

Swirl, a mobile marketing platform provider, today launched a program that is designed to attract and influence in-store shoppers with micro-targeted digital…