Omnichannel News & Media
From destination to signal: How AI is rewiring the role of brand websites in retail
by Joseph Perello — Founder and CEO, Props
In a world where shopping starts with a prompt, the question is no longer “How do I get traffic to my site?” It’s “What does my content teach the machine about…
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Kroger expands DoorDash partnership
October 30, 2025
Kroger launched DoorDash delivery in nearly 2,700 stores this month.
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Footasylum teams with invent.ai to drive revenue, better inventory process
October 30, 2025
Footasylum, a streetwear retailer, is teaming up with invent.ai to optimize inventory planning and improve transfer efficiency while also reducing lost sales…
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Fashion retailer City Beach taps Teamwork Commerce to drive customer-centric innovation
October 28, 2025
City Beach, an Australian fashion and lifestyle brand, is teaming up with Teamwork Commerce to drive a next-generation omnichannel experience across all its…
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Tariff timeline: White House actions, declarations, reversals
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.
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Designing AI strategies to enhance customer trust, call agent well-being
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…
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Consumers bearing more than 50% of new tariffs
October 22, 2025
Consumers are bearing as much 50% of the tariffs enacted by President Donald Trump since the start of 2025, according to a Goldman Sachs report.
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Top 5 retail tech trends shaping 2025
by Mahdi Hussein — Founder & CEO, SuperSonic POS
The most impactful retail tech developments this year aren’t flashy upgrades or abstract promises. They’re tools grounded in day-to-day problems: peak-hour…
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Walmart, OpenAI team on AI-first shopping experiences
October 17, 2025
Walmart is partnering with OpenAI to create a first-AI shopping experience that will allow customers and members to complete purchases from Walmart directly…
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The communication gap holding back businesses
by Jim Eckes — Founder, TieTechnology
When communication tools aren’t integrated with the platforms retailers rely on — such as CRM systems, dispatch tools or customer service software — it creates…
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Consumers embracing AI to save time, find deals
October 15, 2025
The U.S. consumer is embracing AI for everyday benefits, from saving time to finding better deals and making smarter decisions.
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The hidden retail challenge no one talks about and how AI solves it
by Vandana Singal — Vice President – PDES, Happiest Minds Technologies
Without trusted, AI-enhanced product data, even the most advanced omnichannel strategies risk failure.
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Transforming the retail experience with electronic shelf labels
by Bryan Chan — Senior Director of Business Development, E Ink
Rather than jumping immediately to high-cost, flashy digital installations, electronic shelf labels allow brands to build a foundation rooted in customer…
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Webinar examines deploying responsible AI in CX voice channels
In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can…
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How to make retail execution software work where it really counts: On the sales floor
by Akash Gupta — CEO and Co-founder, GreyOrange
When used strategically, retail execution software serves as a force multiplier on the sales floor, empowering associates to serve customers unburdened by…
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Walmart chief projects workforce will stagnant for several years
October 7, 2025
Walmart's workforce will be stagnant over the next two to five years yet its business volume will be bigger.
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Award-winning interactive self-service kiosk solution
eyefactive develops an interactive touchscreen software for Zwilling as an innovative store concept for the retail space. The multi award-winning POS solution…
Presented by eyefactive GmbH
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Criteo integrates with Google for onsite retail media
September 30, 2025
Criteo has been tapped as Google's first onsite retail media partner. Advertisers can scale campaigns across Criteo's retail media inventory via Google's…
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Albertsons retail media collective embraces video to power shopper-centric journey
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Albertsons Media Collective is seeing robust results from Criteo’s Onsite Video solution for retail media from a big jump in clicks and a 460% sales lift.
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DSW debuts Uber Eats delivery option
September 25, 2025
DSW Designer Shoe Warehouse, a footwear retailer, has joined the Uber Eats platform.
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