M-commerce sites raise retail eyebrows

January 1, 2008

Internet Retailer: M-commerce sites and services are popping up, and many e-retailers and other e-commerce players such as comparison shopping sites are…

In-store health clinics on the rise

December 27, 2007

The Arizona Republic: Health clinics located inside grocery and drug stores promise convenient health care for common ailments such as strep throat, skin…

Retailers brace for fiercely competitive 2008

December 26, 2007

The Kansas City Star: The new year is still days away but retailers have already decided how to rock your world in 2008. Expect a fiercely competitive year as…

Hordes line up to cash in gift cards

December 25, 2007

The Arizona Republic: For those who love to shop, what happens Wednesday could be as exciting as unwrapping gifts on Christmas Day or during Hanukkah. Malls…

NRF: Retail needs more qualified managers

December 25, 2007

USA Today: When it comes to careers, less than a third of college graduates think retailing has a good reputation, says the National Retail Federation. With…

Report: 40 percent of shoppers rely on directional signage

December 19, 2007

A recent study conducted by M/A/R/C Research found 40 percent of shoppers rely on directional signs while shopping. The group polled almost 23,000 shoppers…

Retail Wi-Fi open to hacking

December 19, 2007

Security consultancy AirDefense recently published its "2007 Retail Shopping Wireless Security Survey," which found that most of the wireless devices in use…

Retailers: make customer experience 'more theatrical'

December 19, 2007

A new report from Datamonitor shows that retailers are seeking to win back market share by making the customers' shopping experience more theatrical, with…

Retailers to discuss 'green' initiatives at NRF

December 19, 2007

WASHINGTON, D.C. — Speakers at NRF's 97th Annual Convention and EXPO, January 13-16 in New York City, will teach retailers how to Dream Big and Dream Green.

NRF: U.S. should follow Europe's lead on 'hidden' credit card fees

December 19, 2007

WASHINGTON, D.C. — The National Retail Federation welcomed a ruling by the European Commission that hidden fees currently charged by MasterCard to process…

Measuring and managing the customer experience

December 19, 2007

Retailers must measure, manage and improve the experiences of their customers, in order to grow their businesses effectively.

Survey: customer service trumps price

December 18, 2007

A recent benchmark survey on "The State of Retail Workforce Management," conducted by Retail Systems Research (RSR), and sponsored by Kronos Inc., indicates…

POPAI research: digital window signage increases footfall

December 18, 2007

Research commissioned by 3M and POPAI demonstrates the effectiveness of back-projecting dynamic promotional messages onto shop windows.

More gift cards going unredeemed

December 17, 2007

A Consumer Reports survey conducted in October found that among people who received a gift card during the 2006 holiday season, 27 percent of them left one or…

Customer satisfaction takes first dip in two years

December 17, 2007

Customer satisfaction is down for the first time since early 2005, according to the third quarter report of the American Customer Satisfaction Index (ACSI).

Stop & Shop offers language assistance to pharmacy customers

December 16, 2007

Boston Herald: Stop & Shop Supermarket Co. is giving some translation assistance to its pharmacy customers who speak little or no English. The supermarket…

The planning puzzle

by James Bickers — Editor, Networld Alliance

For technology, intelligent planning makes all the difference.

Snag shoppers with self-service

Self-service is a key part of any smart multi-channel strategy.

The psychology of digital signage

by David Drain

A neuroscientist analyzes the effects digital signage has on the brain.

Tapping the POS to test content

by James Bickers — Editor, Networld Alliance

POS data can provide insight into how well in-store media is working.