Modulate expert shares insight on responsible AI in voice channels

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy…

Presented by Modulate

Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

Consumers bearing more than 50% of new tariffs

October 22, 2025

Consumers are bearing as much 50% of the tariffs enacted by President Donald Trump since the start of 2025, according to a Goldman Sachs report.

California ordinance limits self-checkout use in Long Beach

October 6, 2025

An ordinance in Long Beach, California is leading to the closure of self-checkout kiosks in some grocery and drug stores.

Smart inventory strategy in uncertain times: Why panic buying could be hurting your business

by Warren Wilbee — CTO, ToolsGroup

Tariff policy will continue evolving, but retailers who respond with strategic discipline rather than reactive stockpiling will be better positioned through…

Most consumers concerned about tariff impacts

September 22, 2025

A hefty majority, 87%, of U.S. consumers are worries about the impact from tariffs on shopping and finances and nearly one in five believe their job or…

Tariffs won’t deter holiday shoppers

August 11, 2025

The tariff policies being imposed by President Donald Trump won't deter holiday shoppers this year.

Nearly half of consumers oppose tariffs

August 1, 2025

Nearly half of U.S. consumers, 43%, oppose White House administration tariff policies while 29% are in support and 28% are neutral on the issue.

How tariffs could lead to better customer experiences

by John Mazur — CEO, Chatmeter

Higher prices due to tariffs are likely, but brands that take this period of economic uncertainty to double down on their customer experience will come out…

Census data reveals retail sales growth continuing despite tariff proposals

July 2, 2025

There was continued growth in core retail sales in May, according to U.S. Census Bureau data, despite a downturn in overall sales amid tariffs on imported…

Retailers concerned about tariffs, low supply chain confidence

July 1, 2025

One third of retailers plan to adjust pricing due to concerns about tariffs and have a lack of confidence in their supply chain and just 33% are using AI for…

Consumers changing grocery spend due to tariffs, inflation

July 1, 2025

Over half, 65%, of consumers plan to buy less groceries in some capacity due to proposed tariffs and inflation.

Most consumers aware of proposed tariffs

June 30, 2025

Most U.S. consumers, 77%, are aware of new or proposed tariffs on goods imported into the U.S., with millennials, 79%, most aware followed by high-income…

Retailers boosting prices despite expected consumer backlash

June 12, 2025

A hefty number of consumers, 79%, will pledge loyalty to retailers that absorb tariff costs and lose trust in those that raise prices, according to a First…

Best Buy hikes prices due to tariffs

June 11, 2025

Electronics retailer Best Buy is already increasing prices to the tariff pronouncements and missed its quarterly revenue expectations and cut its full-year…

Trump’s tariffs and the battle for brands to maintain customer loyalty

by Kenn Kennedy — Head of North America, Antavo

Brands that can adapt their loyalty strategies to meet these new challenges will not only survive but have the opportunity to build even stronger, more…

Most consumers not prepared to absorb tariff price hikes

June 5, 2025

Just 20% of American consumers are prepared to absorb tariff price increases and 91% are already managing rising prices.

Numerator debuts tariff risk index for measuring vulnerability

May 30, 2025

Numerator has released a Tariff Risk Index to quantify vulnerability across consumer categories to tariff-driven disruption.

Tariffs will cause car price hikes says Volvo

May 27, 2025

Car maker Volvo said car prices will increase due to the tariffs imposed by President Trump.

Trump to Apple: Big tariff ahead if manufacturing stays offshore

May 27, 2025

President Donald Trump has told Apple it faces a 25% tariff for iPhones sold but not manufactured in the U.S.