Mobile Monday: Ralph Lauren

This retail app has no instructions ... because it doesn't need any.

Canadian retail sales increased in February

April 20, 2011

According to Bloomberg.com, Canadian retail sales increased 0.4 percent in volume terms in February to C$37.3 billion (U.S. $39.1 billion), compensating a…

Body-scanning kiosks a perfect fit for retailers (video)

Mybestfit is a kiosk that measures shoppers' bodies to predict what brands and styles of clothing will fit best.

Rise of the thrift store shopper provides steady growth in resale industry

by Kim Williams — Reporter, NetWorld Alliance

Are shoppers willing to sacrifice customer experience, service for bargains?

In Canada, loyalty a good aim for Target’s bullseye

by Lisa Biank Fasig — Director, JZMcBride and Associates

It looks like Canada is not only going to bring home the bacon for Target Corp., but chances are it will deliver some loyalty, as well.

Nordstrom interactive window display encourages customers to 'touch the glass'

April 5, 2011

According to Nordstrom's blog, the retailer’s Seattle flagship store is featuring an interactive window display using Microsoft’s hands-free Kinect controller…

Tagsys introduces RFID item-tracking system

April 5, 2011

According to RFID-Ready.com, Tagsys, a provider of item-level RFID infrastructure, has announced the introduction of FiTS (Fashion Item Tracking System), a…

GlobalShop: Interbrand announces best retail brands of 2011

March 30, 2011

LAS VEGAS — Interbrand, a branding and design consultancy, revealed the findings of its most recent report, “Best Retail Brands 2011,” this week at the…

Fast Company names its 'Ten most innovative retail companies'

March 15, 2011

FastCompany.com posted its list of the Ten Most Innovative Companies in Retail yesterday, with Groupon topping the list. Reasons for the honor range from…

Adidas opens women-only concept store in Korea

March 14, 2011

According to Fibre2Fashion.com, Adidas has opened its first women-specific retail store in Korea, which focuses on customer service for a more personalized and…

Mobile Monday: Coach Gift Finder

This special-purpose app's elegance is in how easily it helps customers find the perfect gift.

Mobile Monday: Alternative Apparel

This is a lifestyle brand that truly understands how brand and social media intertwine.

D3 unveils custom LED digital display for new GUESS flagship store

March 2, 2011

D3 LED LLC, a provider of specialized LED (light emitting diode) digital display applications, has created a custom LED digital display for the brand GUESS.

Retail installation designed for Puma on display at London’s Selfridges stores

February 24, 2011

According to WIDN.com, London’s Selfridges, a high-end department store chain, is presenting a retail installation for Puma, designed to showcase an…

Mobile Monday: Bebe app

The Bebe app offers just about everything a customer would want, but can be difficult to navigate.

Checkpoint intros open EPC number management solution for apparel retailers

January 17, 2011

Checkpoint Systems Inc., a global supplier of shrink management, merchandise visibility and apparel labeling solutions for the retail industry and its supply…

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

Service with a Capital You

by Lisa Biank Fasig — Director, JZMcBride and Associates

It always bugged me that almost every specialty store displays its small-sized clothes on the top rack, where small people cannot easily reach them, while the…

Reflecting on Virtual Success

by Lisa Biank Fasig — Director, JZMcBride and Associates

Macy’s has installed an interesting feature at its flagship store in Manhattan – a 72-inch digital “mirror” that enables customers to virtually try on all…

How To Politely Say, "You Suck" to a Retailer

by Bob Phibbs — CEO, The Retail Doctor

When you don't get a word from an employee at a store, call them on it with this simple tool to improve their customer service.