Tagsys introduces RFID item-tracking system

April 5, 2011

According to RFID-Ready.com, Tagsys, a provider of item-level RFID infrastructure, has announced the introduction of FiTS (Fashion Item Tracking System), a…

GlobalShop: Interbrand announces best retail brands of 2011

March 30, 2011

LAS VEGAS — Interbrand, a branding and design consultancy, revealed the findings of its most recent report, “Best Retail Brands 2011,” this week at the…

Fast Company names its 'Ten most innovative retail companies'

March 15, 2011

FastCompany.com posted its list of the Ten Most Innovative Companies in Retail yesterday, with Groupon topping the list. Reasons for the honor range from…

Adidas opens women-only concept store in Korea

March 14, 2011

According to Fibre2Fashion.com, Adidas has opened its first women-specific retail store in Korea, which focuses on customer service for a more personalized and…

Mobile Monday: Coach Gift Finder

This special-purpose app's elegance is in how easily it helps customers find the perfect gift.

Mobile Monday: Alternative Apparel

This is a lifestyle brand that truly understands how brand and social media intertwine.

D3 unveils custom LED digital display for new GUESS flagship store

March 2, 2011

D3 LED LLC, a provider of specialized LED (light emitting diode) digital display applications, has created a custom LED digital display for the brand GUESS.

Retail installation designed for Puma on display at London’s Selfridges stores

February 24, 2011

According to WIDN.com, London’s Selfridges, a high-end department store chain, is presenting a retail installation for Puma, designed to showcase an…

Mobile Monday: Bebe app

The Bebe app offers just about everything a customer would want, but can be difficult to navigate.

Checkpoint intros open EPC number management solution for apparel retailers

January 17, 2011

Checkpoint Systems Inc., a global supplier of shrink management, merchandise visibility and apparel labeling solutions for the retail industry and its supply…

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

Service with a Capital You

by Lisa Biank Fasig — Director, JZMcBride and Associates

It always bugged me that almost every specialty store displays its small-sized clothes on the top rack, where small people cannot easily reach them, while the…

Reflecting on Virtual Success

by Lisa Biank Fasig — Director, JZMcBride and Associates

Macy’s has installed an interesting feature at its flagship store in Manhattan – a 72-inch digital “mirror” that enables customers to virtually try on all…

How To Politely Say, "You Suck" to a Retailer

by Bob Phibbs — CEO, The Retail Doctor

When you don't get a word from an employee at a store, call them on it with this simple tool to improve their customer service. 

A View into Your Holiday Morning

by Lisa Biank Fasig — Director, JZMcBride and Associates

Regardless of the Black Friday hype, the holiday shopping season still has a long way to go. After all, the Saturday before Christmas is often the busiest…

J.C. Penney unveils two new brands

November 11, 2010

J.C. Penney Co. has launched the Growth Brands, a division that will pursue high-potential opportunities in the retail sector. Growth Brands' initiatives will…

Kenneth Cole launches 'digital wish list'

November 9, 2010

Kenneth Cole is celebrating this holiday season with his "BE CAREFUL WHAT YOU WISH FOR" campaign, kicking off the brand's first ever digital "Wish List" and…

Rumors of the Death of Aspirational Shopping Are Greatly Exaggerated

by Bob Phibbs — CEO, The Retail Doctor

The goal of aspirational brands is to allow us to feel better about ourselves. That’s what we have always done. And always will do.

MyMacy’s initiative customizes merchandise to boost loyalty

by Sharon Goldman — Senior Director, COLLOQUY

I was heartened by a recent Detroit News article that reported on a new Macy's initiative called MyMacy's, which allows managers to customize merchandise in…

Cost of Loyalty – For Retailers

by Lisa Biank Fasig — Director, JZMcBride and Associates

Often times, as I cash in my CVS Extra Bucks or Nordstrom Notes, I wonder how much these loyalty programs cost retailers. For some, I imagine they are a…