Survey: customer service trumps price

December 18, 2007

A recent benchmark survey on "The State of Retail Workforce Management," conducted by Retail Systems Research (RSR), and sponsored by Kronos Inc., indicates…

POPAI research: digital window signage increases footfall

December 18, 2007

Research commissioned by 3M and POPAI demonstrates the effectiveness of back-projecting dynamic promotional messages onto shop windows.

More gift cards going unredeemed

December 17, 2007

A Consumer Reports survey conducted in October found that among people who received a gift card during the 2006 holiday season, 27 percent of them left one or…

Customer satisfaction takes first dip in two years

December 17, 2007

Customer satisfaction is down for the first time since early 2005, according to the third quarter report of the American Customer Satisfaction Index (ACSI).

CBGB space going retail

December 16, 2007

It was home to a vibrant and influential music scene for the better part of three decades, but the space that was home to New York's CBGB nightclub is being…

Where clothing stores really fail: the dressing room

December 16, 2007

Retail consultancy Adaptive Path recently used its blog to tear into the clothes-buying process. The main culprit: dressing rooms that don't make the shopper…

Let your customers break (fresh) bread

December 13, 2007

If Ron Wilkinson has his way, consumers are about to acquire a taste for very, very fresh bread. His Bread Bakery, a 7-foot-tall, 4-foot-wide machine, churns…

Kohl's stores going green

December 12, 2007

Department store chain Kohl's is joining the growing number of companies emphasizing environmentally friendly facilities. The company is working towards…

The planning puzzle

by James Bickers — Editor, Networld Alliance

For technology, intelligent planning makes all the difference.

Snag shoppers with self-service

Self-service is a key part of any smart multi-channel strategy.

Nike opens first NikeID Studio

December 10, 2007

Nike recently opened its first "NikeID Studio" in London, following similar installations in New York City, Paris and Osaka. The concept connects the in-store…

The psychology of digital signage

by David Drain

A neuroscientist analyzes the effects digital signage has on the brain.

Tapping the POS to test content

by James Bickers — Editor, Networld Alliance

POS data can provide insight into how well in-store media is working.

Sportswear brand Gant puts entire lineup under one roof

November 30, 2007

Display & Design Ideas: For the first time in the United States, historic sportswear brand Gant is showcasing its entire lineup of products—to include…

What other retailers can learn from Prada

November 19, 2007

The Prada Epicenter store in Manhattan is an unusual experiment in retail that offers a bold rethinking of how retail space and technology can be used…