Digital Signage Today answers your burning questions in new guide

March 27, 2008

LOUISVILLE, Ky. — Digital Signage Today has spoken with numerous experts in the digital signage industry and published "Digital Signage: Frequently Asked…

Philips introduces AmbiScene lighting concept for retail

March 27, 2008

Hardware Zone: Philips Lighting Singapore announced the introduction of AmbiScene, a flexible lighting concept designed to help retailers create inspiring and…

Digital Signage Today publishes exclusive industry survey

March 26, 2008

LOUISVILLE, Ken. — Digital Signage Today has published "Digital Signage: The State of the Art and the Promise for the Next Five Years," an exclusive 77-page…

GlobalShop: Artisan Complete sweeps POPAI awards

March 26, 2008

MARKHAM, Ontario — Artisan Complete took home 14 statuettes at last week's POPAI Outstanding Merchandising Achievement (OMA) Awards Gala honoring the most…

More retail executives are devoted to cross-channel

March 25, 2008

Internet Retailer: Two broad developments are leading to more effective cross-channel retailing. Recent research by AMR Research Inc. found that more…

Trade shows converge on Vegas

The Digital Signage Show debuts in April.

Retail application for Microsoft Surface unveiled

March 24, 2008

SEATTLE — Accenture and Avanade announced the availability of their first retail showcase application for Microsoft Surface, a 30-inch surface-computing…

Email is the worst channel for customer service

March 23, 2008

SME Web: Email is officially the UK's worst channel for customer service, according to research. eService provider Transversal's third annual Multi-channel…

GlobalShop: A.R.E. award winners announced

March 19, 2008

Display & Design Ideas: A.R.E., formerly NASFM, hosted its annual Retail Design Awards at GlobalShop Tuesday evening. The Store of the Year award went to…

GlobalShop: Symon, Madix unveil screens at the shelf level

by James Bickers — Editor, Networld Alliance

March 19, 2008

CHICAGO — A partnership between digital signage company Symon and Madix Store Fixtures and Displays was unveiled this week at GlobalShop.

U.S. consumers making fewer shopping trips

March 18, 2008

SCHAUMBURG, Ill. — U.S. consumers are making fewer shopping trips across most retail outlets as they look for ways to combine errands and save money in an…

GlobalShop: Day 1 news roundup

by James Bickers — Editor, Networld Alliance

March 17, 2008

CHICAGO — Today was opening day for GlobalShop 2008, the 16th installment of the trade show devoted to store design, visual merchandising and in-store…

RFID a boon for retailers, bane for privacy advocates

March 16, 2008

Associated Press: The problem with RFID, critics say, is that the microchipping of products might have unintended consequences. With tags in so many objects…

Personas connect retailers, shoppers

by James Bickers — Editor, Networld Alliance

Fictional customers can lead to real-world improvements.

Freedom Shopping unveils RFID checkout solution

March 12, 2008

HICKORY, N.C. — Freedom Shopping Inc. announced the availability of an OEM offering that plugs into existing cash registers and point-of-sale terminals to…

Harris poll: Consumers expect retailers to know their preferences

March 10, 2008

Advertising Age: A Harris Interactive poll finds that a whopping 95 percent of people believe it is at least somewhat important that companies know "who I am…

Customer experience spending will intensify in 2008

by James Bickers — Editor, Networld Alliance

March 5, 2008

According to a new report just published by Forrester Research, customer experience spending is about to take off to new levels.

Grabbing shoppers by the nose

by James Bickers — Editor, Networld Alliance

Intentional use of scents can profoundly impact the customer experience.

U.S. retailers just beginning to understand customer experience, report says

by James Bickers — Editor, Networld Alliance

February 27, 2008

Forrester Research has published "The State of Experience-Based Differentiation," a summary of its recent survey of 287 customer experience decision-makers…

Opinion: the shopping experience can be more important than the product

February 24, 2008

Advertising Age: Nordstrom executives long have made it their business to do whatever is necessary to please the consumer — everything from stocking every…