February 21, 2011
According to TG Daily.com, it is rumored that Apple will hold meetings with its retail store employees to introduce product changes and additions.
read nowElectronics retailer's app copies the in-store experience, is designed from the buyer's perspective.
read nowFebruary 7, 2011
Apple's App Store has been an overwhelming success by anybody's standard, recently surpassing the 10 billion download mark. But does that success spell the end…
read nowby Bob Phibbs — CEO, The Retail Doctor
When you don't get a word from an employee at a store, call them on it with this simple tool to improve their customer service.
read nowby Lisa Biank Fasig — Director, JZMcBride and Associates
Regardless of the Black Friday hype, the holiday shopping season still has a long way to go. After all, the Saturday before Christmas is often the busiest…
read nowby Sharon Goldman — Senior Director, COLLOQUY
“Checking in” at a retailer or service provider is getting more valuable than ever, with more companies rewarding customers who do no more than simply walk…
read nowOctober 21, 2010
According to MacRumors.com, Apple is set to open its new Lincoln Park retail store in Chicago on Saturday, Oct. 23, at 10 a.m.
read nowby Lisa Biank Fasig — Director, JZMcBride and Associates
Good news for retailers: Children may find actual brand-name toys – not recession-age oranges, IOUs or dollar-store coloring books – in their stockings this…
read nowby Bob Phibbs — CEO, The Retail Doctor
Wherever you look from now until the first week of January, there will be one consistent message: retail holiday sales will suck. That's because the evidence…
read nowby Lisa Biank Fasig — Director, JZMcBride and Associates
Looks like last year’s fine-tuning of Best Buy’s Reward Zone loyalty plan is paying off for the retailer, but time will tell if it is delivering for members.
read nowby Sharon Goldman — Senior Director, COLLOQUY
It’s gotten big buzz thanks to a new partnership with Best Buy, and the New York Times has already shown an appetite for this app, but here at COLLOQUY we…
read nowby Jim Joseph — President, Lippe Taylor
If customer service is part of your brand proposition, then I've got a little "best in class" to share with you, IMHO.
read nowAugust 9, 2010
Best Buy Co. Inc., a leading retailer of consumer electronics, and shopkick, the Silicon Valley-based "mobile meets retail" startup, recently unveiled…
read nowby Bob Phibbs — CEO, The Retail Doctor
Mary Hunt takes aim at retailers by telling Amiable personalities they are all wrong and should become like her, an Analytical. I hate this type of X-files…
read nowby Sharon Goldman — Senior Director, COLLOQUY
My former DMNews colleague, Nathan Golia, wrote a great piece about the growth of retail loyalty programs in a past issue — which I must say, if I can toot…
read nowby Bob Phibbs — CEO, The Retail Doctor
Giving thought to what employees should say as customers leave is something most of us never consider when trying to build sales. I'm reminded of my first…
read nowMarch 3, 2010
Entertainment-starved consumers will soon have another option for their instant gratification fix: According to a report in the Wall Street Journal, Best Buy…
read nowMarch 1, 2010
Walls + Forms announced it has introduced an attractive display that enables retailers to showcase the latest in GPS and MP3 technology. This compact display…
read nowby James Bickers — Editor, Networld Alliance
February 18, 2010
Truly, there is no place on earth that couldn't use a genius or two: Celebrity Cruises, which is now an authorized Apple reseller, says it will have the…
read nowby James Bickers — Editor, Networld Alliance
Truly, there is no place on earth that couldn't use a genius or two: Celebrity Cruises, which is now an authorized Apple reseller, says it will have the…
read now