Study: Consumers desire better 'touch and feel' shopping experience

February 16, 2010

Three out of four consumers still want to visit a physical retail store when buying a communications product or service, but they are not very satisfied with…

CompUSA opening more 'Retail 2.0' stores

February 10, 2010

CompUSA has announced the opening of three new retail stores: Houston, Texas, Newark, Del., and Euless, Texas. These new openings make a total of 32 CompUSA…

What the iPad means for booksellers

Apple's new iPad device could shake up the book market. Here are five ways to sell more traditional books during the upcoming e-book wave.

New Sony store takes aim at Apple

February 1, 2010

Geek.com reports on a new Sony retail store coming to Japan, with a planned opening date of March 13. It reportedly will have two floors, with the upstairs…

Best Buy set to debut new in-store concept

February 1, 2010

Best Buy is getting ready to unveil a new store-within-a-store concept at its Metro Pointe store in Costa Mesa, Calif. The Magnolia Design Center will open on…

Amazon exploring electronics trade-in program

January 24, 2010

Financial Times reports that online retail giant Amazon is developing its own platform for accepting trade-ins of consumer electronics.

Retailers tackling 'mountains of data'

January 3, 2010

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing…

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

How consumers killed customer service

Demand for low prices has driven down the value of customer service. Here's how retailers can drive it back up.

Study: Promotional bundles devalue products, reduce long-term profit

December 16, 2009

The best things in life aren't free, especially for companies trying to lure customers by offering sweet deals on two complementary products.

NRF survey: Most consumers are less than halfway done with holiday shopping

December 16, 2009

Though the Christmas countdown is in its final stages, it seems shoppers still have plenty of shopping left to do. According to NRF's 2009 Holiday Consumer…

How mobile is set to impact the 2009 holiday retail season

In what is another challenging holiday season for retailers, mobile marketing and advertising provide a very welcome bright spot.

Cegid to unveil retail management tool at NRF Big Show

December 9, 2009

Software solutions company Cegid announced that it will unveil its latest retail planning, merchandising and store management application at the NRF EXPO…

Survey: Retail employees not giving good customer service, despite tough job market

December 7, 2009

Despite working in a sector that has suffered job losses averaging roughly 50,000 per month since the start of the recession, retail employees are not…

Survey: Word of mouth influences most electronics, apparel purchases

December 6, 2009

Retailers will spend millions of dollars on advertising this holiday season, but many shoppers won't commit to buying some gifts until hearing from people just…

How discounting is hurting retailers

When retailers lower prices without asking customers to give up something in return, confusion results and sales are negatively impacted.

RetailWire Discussion: Localization and limited buys

The pendulum has swung away from generalization and back toward localization, but retailers and brands are learning how to execute locally through their…

Report: Consumer definition of value is changing

December 2, 2009

The shopper experience study underway by The Integer Group and M/A/R/C Research reveals that electronics and department stores continue to see the largest…

Radio Shack's wireless initiative is impressive, but can it boost sales?

December 1, 2009

Radio Shack is sprucing up its product lineup just in time for the holidays, and the company is putting its new moniker, "The Shack," into full swing, says…