New research reveals the best retail customer experiences of the year

January 19, 2009

LOUISVILLE, Ky. — Retail Customer Experience magazine announced the publication of its inaugural Best Retail Customer Experiences report, a comprehensive…

Smaller stores honoring gift cards from large retailers

January 5, 2009

The Toledo Blade: For the fourth year, Culture Clash, a Toledo, Ohio, store that sells CDs, records, and pop culture merchandise, is accepting gift cards of…

Top 10 customer experience resolutions for the New Year

by James Bickers — Editor, Networld Alliance

January 4, 2009

Bruce Temkin, customer experience blogger and vice president with Forrester Research, has just published his Top 10 resolutions companies should be making in…

New GameStop prototype store opened in Florida

by James Bickers — Editor, Networld Alliance

December 21, 2008

A member of the gaming forum NeoGAF has stumbled upon a prototype store for the next generation of the GameStop shopping experience. Although he was told by…

Carphone Warehouse starts measuring customer experience

December 18, 2008

Retail Week: Carphone Warehouse is the latest retailer to work with Fizzback to assess the experience it provides to customers. Fizzback's technology allows…

How retail can benefit from social media

December 17, 2008

The Gourmet Retailer: For some retailers, social media is proving to be a valuable tool for engaging consumers, driving sales and building customer loyalty…

Unbound releases mobile retailing platform

December 16, 2008

NEWTON, Mass. — Unbound Commerce has released its Unbound Mobile Presence platform for retailers, giving them the power to connect with their increasingly…

Independent retailers tout their differences this holiday

December 14, 2008

Indianapolis Business Journal: Unlike their larger counterparts, locally owned merchants aren't pushing deep discounts to lure shoppers through their doors.

CompUSA reinventing itself, making retail more interactive

December 8, 2008

Miami Herald: Troubled electronics retailer CompUSA recently launched a new initiative that leans on the strengths of online retailer TigerDirect, while at the…

Lagging economy means fewer seasonal jobs

December 4, 2008

The Virginian-Pilot: As the troubled economy has dragged down sales, many retailers have curtailed hiring for the holiday season, expecting to handle less…

Leaked memo: Best Buy redoubling customer service efforts in wake of slowing sales

by James Bickers — Editor, Networld Alliance

November 16, 2008

With fear of a global recession casting a shadow over much of retail, one major player is using that fear as an opportunity to motivate staff and improve its…

Digital signage increases revenue by 50 percent for Virgin

November 11, 2008

LAS VEGAS — Epson, a supplier of value-added point of sale (POS) solutions, announced that Virgin Megastores, its showcase customer, has recapped the results…

NFC mobile phone payments come to Latin America

November 4, 2008

PARIS — Silicon Valley-based ViVOtech announced that its provisioning software for Near Field Communication (NFC) mobile payments is being used in the first…

Study: Electronics retail gets high marks for customer satisfaction

November 3, 2008

ARLINGTON, Va. — Consumers are very satisfied when shopping online and at traditional retail outlets for consumer electronics, according to new data from the…

Best Buy analyzing shopper traffic with Verint

October 28, 2008

MELVILLE, N.Y. — Verint Systems Inc. announced that its Nextiva Retail Traffic Analysis solution is being used by Best Buy Co. Inc. as part of a program…

HGTV content coming to in-store screens

October 26, 2008

SAN FRANCISCO — Thomson's Premier Retail Networks Inc. (PRN) and HGTV announced an agreement to present customized content produced by HGTV for display on…

Virgin launches pop-up store for Rock Band 2

October 22, 2008

NEW YORK — Virgin Megastore Times Square has teamed with MTV Games to help celebrate the special edition release of the popular game Rock Band 2 by creating a…

Gallery: Major electronics retailer bringing digital signage to 200 stores

October 16, 2008

ISTANBUL, Turkey — Teknosa, the largest electronics retailer in Turkey, announced that it will implement digital signage networks in roughly 200 of…

Hastings selects Fry for new online experience

October 14, 2008

ANN ARBOR, Mich. — Fry Inc., a wholly owned subsidiary of MICROS Systems Inc. and leading e-commerce solutions provider, announced it has been selected to…

Circuit City to align online, in-store prices

October 14, 2008

The Associated Press: Circuit City Stores Inc. has started offering the same prices in its stores as on its Web site in an effort to beef up its rapport with…