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Top 10 customer experience resolutions for the New Year
January 4, 2009 by James Bickers — Editor, Networld Alliance
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ClaudeBruce Temkin, customer experience blogger and vice president with Forrester Research, has just published his Top 10 resolutions companies should be making in the new year when it comes to customer experience. At the top of the list:
- We shall not let a recession take our focus away from customers
- We shall not let a recession eliminate our desire for innovation
- We shall better understand the needs of our target customers
- We shall solicit more, and respond quicker to, customer feedback
The full list can be found at Bruce's blog.
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About James Bickers
James Bickers is the former senior editor of Retail Customer Experience, and also manages webinars for Networld Media Group. He has more than 20 years experience as a journalist and innovative content strategist, with publication credits in national, international and regional publications.
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