Modulate expert shares insight on responsible AI in voice channels

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy…

Presented by Modulate

Data-driven experiential displays: The new formula for retail success

by Terry Monday — Chief Strategy Officer, Duggal Visual Solutions

The right digital partner provides more than the best technology — they evoke trust, creativity, and collaboration. Look for a team that listens, adapts and…

How SaaS personalization breathed new life into legacy retail platform

by Bhargav Trivedi — Solutions Architect, Bloomreach Inc.

Transforming digital experiences doesn’t always require starting from scratch. In fact, some of the most effective innovations begin at the edges where user…

Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

Electric Era unveils EV charging kiosk built for retailers

October 24, 2025

Electric Era has launched RetailEdge, an AI-powered EV fast charging platform designed for retail environments, marking what the company calls the industry's…

Bridging the gap between the shop floor and head office

by Gaelle Devins — Chief Customer Officer / Author, Breitling (Chief Customer Officer), Flow Leadership (Author)

Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise.

MicroTouch launches tablet, outdoor touchscreens for retail

October 24, 2025

MicroTouch has introduced two touchscreen products designed to enhance operations in retail: the Mobile Tablet M1-101RT-A1 and the Outdoor Open Frame Series of…

Designing AI strategies to enhance customer trust, call agent well-being

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…

Building Customer Trust: How Retailers Can Create Secure and Seamless Shopping Experiences

Learn how retailers can foster customer confidence through seamless and secure interactions. This blog uncovers the role of strong data protection, convenient…

Smarter Stays: How AI Is Enhancing Guest Experience

See how AI is transforming hospitality by creating more seamless, personalized, and efficient guest interactions. This blog explores how smart tools and…

Let’s Talk Retail Episode 4: Modular Technology for Restaurants and Entertainment Venues

Explore how modular technology is transforming restaurants and entertainment venues. This video highlights how flexible platforms, scalable systems, and…

The communication gap holding back businesses

by Jim Eckes — Founder, TieTechnology

When communication tools aren’t integrated with the platforms retailers rely on — such as CRM systems, dispatch tools or customer service software — it creates…

The hidden retail challenge no one talks about and how AI solves it

by Vandana Singal — Vice President – PDES, Happiest Minds Technologies

Without trusted, AI-enhanced product data, even the most advanced omnichannel strategies risk failure.

Webinar examines deploying responsible AI in CX voice channels

In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can…

Retail isn’t one-size-fits-all: Why localized strategy is key to surviving in the new era of commerce

by Jacyn Heavens — Founder and CEO, Epos Now

If there’s one lesson for retailers to embrace moving forward, it’s this: Uniformity is efficient. But adaptability wins.

Smart inventory strategy in uncertain times: Why panic buying could be hurting your business

by Warren Wilbee — CTO, ToolsGroup

Tariff policy will continue evolving, but retailers who respond with strategic discipline rather than reactive stockpiling will be better positioned through…

Resilient Retail: Building Agile and Secure Operations to Combat Labor Shortages and Shrink

From intelligent automation and real-time monitoring to integrated loss prevention tools, the most resilient retail operations are those that can respond to…

Presented by Toshiba Global Commerce Solutions, Inc.

Criteo integrates with Google for onsite retail media

September 30, 2025

Criteo has been tapped as Google's first onsite retail media partner. Advertisers can scale campaigns across Criteo's retail media inventory via Google's…

Young shoppers driving agentic commerce growth

September 23, 2025

The younger generation, including Gen Z and millennials, are driving adoption of agentic commerce, according to a Commerce and Future Commerce survey.

Living on the Edge: Why Edge Processing is the Future of In-Store Camera Intelligence

Edge processing is transforming retail camera intelligence by shifting analytics from servers to AI enabled devices. This white paper highlights real time…

Presented by Toshiba Global Commerce Solutions, Inc.