Retail - General News & Media
Delvinia Dig report focuses on future of retail
February 24, 2011
The latest "Dig" report from Delvinia, a Canadian digital strategy and customer experience design firm, indicates the growing influence of digitally savvy…
read nowDigby brings In-Store Mobile Module to retailers
February 23, 2011
Digby, provider of mobile commerce for top retail brands, announced today the launch of the Digby In-store Mobile Module, a new feature that enables retailers…
read nowSears announces new CEO
February 23, 2011
The Sears Holdings board of directors has elected Lou D’Ambrosio as the chief executive officer and president of the company.
read nowSTORES/BIGresearch survey says consumers investing in small luxuries again
February 22, 2011
New research released by STORES Magazine reports that consumers are slowly starting to enjoy some of the services or items they may have previously sacrificed…
read nowMICROS-Retail announces XBR and Balance Sales Audit versions 7.0
February 21, 2011
MICROS-Retail, a division of MICROS Systems, Inc. and provider of retail technology, announced the release of XBR Loss Prevention and Store Analytics version…
read nowNRF: Americans plan to spend a little, save a little of their tax refunds
February 21, 2011
With signs of an improving economy, many Americans are now keen to use their tax refunds to treat themselves, or their families, to a major purchase such as a…
read nowSurvey shows majority of shoppers motivated by brand loyalty
February 21, 2011
CrossView, a provider of cross-channel commerce solutions, recently released a survey showing that more than half of 177 shoppers surveyed are motivated by…
read now
A missed opportunity to add loyalty value?
by Sharon Goldman — Senior Director, COLLOQUY
At COLLOQUY, we regularly discuss the benefits of using loyalty program data to improve customer relationships and targeted customer communication. But can a…
read now
Dont Discount the Effects of Snow
by Lisa Biank Fasig — Director, JZMcBride and Associates
Much of the country is buried under snow banks. America's retailers, meanwhile, are trying to dig out from a pile of inventory.
read nowNRF: Cisco study shows shoppers want tech-savvy experiences
January 10, 2011
Most retailers assume consumers want to implement technology into their shopping experiences, but executives from Cisco Internet Business Solutions Group…
read now
HP's new retail digital signage, POS offerings at NRF BIG Show
HP continues its move into the digital signage space and strengthens its retail offerings at the BIG Show.
read nowRetaligent intros Charisma 1:1 clienteling and loyalty solution
January 9, 2011
Retail software company Retaligent Solutions Inc. recently announced its new retail-specific Customer Relationship Management (CRM) solution, Charisma 1:1.
read now
Unbendable Customer Experience Rule #4
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Bad customer experiences get the attention. Good ones get the profit.
read nowAttention is Good, Isn't it?
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
The wrong kind of attention doesn't help retailers one bit when it comes to customer experience and word-of-mouth.
read now2011 Retail Customer Experience Top 100
Discover the companies, issues and trend that are impacting retail in 2011.
Presented by RetailCustomerExperience.com
download now2011 -- The Year of Retail Redesign
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
2011 will be the year of retail redesign. There are three reasons why this is true. The winners will be the stores that focus on value creation and do so by…
read now
Why Your Incentive Plan Might Be Killing Sales
by Doug Stephens — President, Retail Prophet Consulting
New research into human motivation may hold some surprises for companies who have long held to the "carrot and stick" approach to incentives. The truth is…
read now
How To Politely Say, "You Suck" to a Retailer
by Bob Phibbs — CEO, The Retail Doctor
When you don't get a word from an employee at a store, call them on it with this simple tool to improve their customer service.
read nowA View into Your Holiday Morning
by Lisa Biank Fasig — Director, JZMcBride and Associates
Regardless of the Black Friday hype, the holiday shopping season still has a long way to go. After all, the Saturday before Christmas is often the busiest…
read nowThe holiday retail frenzy begins, but what about long-term loyalty?
by Sharon Goldman — Senior Director, COLLOQUY
Every year, the holiday retail frenzy seems to start earlier and earlier. This time around, it seemed like the Halloween decorations weren't even put up before…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
