In the hesitation economy, brand loyalty is no longer guaranteed

by Jaysen Gillespie — VP of Global Product Commercialization, RTB House

The U.S. economy has shown some resilience but consumer confidence has not kept pace. Shoppers are still spending, but they are spending differently: more…

Toshiba leader talks customer experience, mobile-first strategy

Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing customer expectations, the value of a mobile-first…

Presented by Toshiba Global Commerce Solutions, Inc.

Ikea puts 8 China stores on the market

July 28, 2026

Ingka Group is selling eight self-owned IKEA stores in China.

Amazon closing in on CPG retail leader Costco

July 28, 2026

Costco still reigns as the top consumer packaged goods leader but Amazon is closing the gap and not sits just 0.1 share point behind the wholesaler.

Amazon Prime Day not immune to consumer pressures, competing sale events

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon's June Prime Day event may have been a bit too early to cash in on the back-to-school consumer shopping season.

Rural King opens Ohio store

July 27, 2026

Rural King, a family-owned retailer focused on the rural lifestyle, has opened a store in Lancaster, Ohio.

The hidden price of retail tech failures

by Shash Anand — SVP of Product Strategy, SOTI

Ultimately, the cost of unreliable technology in retail is not defined by isolated failures, but by the cumulative effect of small, recurring disruptions that…

Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

Ulta Beauty taps Kelly Garcia as CTO

July 24, 2026

Ulta Beauty has named Kelly Garcia as its chief technology officer effective August 31.

Driving grocery customer loyalty with logistics automation

by Adam Gurga — Director of Sales, Cimcorp North America

Retailers that invest in modern fulfillment solutions are building the foundations for stronger supply chain networks and stronger relationships with customers.

Back-to-school shopping on record-hitting track despite consumers seeking best deals

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Big spending expected in the back-to-school retail shopping season but consumers are feeling pressure.

Busy Baby Vending machine launches in UK

July 21, 2026

A Dundee, Scotland, entrepreneur has launched what she believes is the U.K.'s first vending machine dedicated to baby essentials, according to a Yahoo News…

In retail, automation isn’t the problem. Untested customer journeys are.

by Mark Rohan — Co-founder and COO, Klearcom

In retail, trust is built during the full customer journey, not during just the AI interaction. That’s why monitoring needs to become as central to contact…

Why Product Longevity Matters in Retail Technology

Product longevity helps retailers create a stronger foundation for long term operational success. This blog explores how durable technology, stable system…

The Influence of AI in Sustainable Retail Operations

Artificial intelligence is helping retailers strengthen sustainable operations through smarter decision making. This blog explores how AI improves demand…

Let's Talk Retail Episode 7: Part 3: How a Mobile First Strategy Enhances the Retail Journey

Retailers make stronger business decisions when they have a clear understanding of customer needs and market conditions. This episode explores how customer…

Consumers wary about AI shopping assistants but Amazon is changing perceptions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

As the retail landscape shifts to a more automated, hands-off marketplace, the industry continues to prioritize investing in AI-powered shopping tech but not…

Tanger shopping center growth opportunity driven by consumer demand

July 15, 2026

Tanger Inc.'s retail shopping center growth opportunities are being driven by consumer demand for outlet retail, according to Michael Bilerman, executive vice…

At the Watercooler with Yevgeni Tsirulnik, SVP, grocery, general merchandising and innovation for Toshiba Global Commerce Solutions

by Retail Customer Experience

Yevgeni Tsirulnik, SVP, grocery, general merchandising and innovation for Toshiba Global Commerce Solutions, discusses his career path, industry trends and…

Presented by Toshiba Global Commerce Solutions, Inc.

How AI is helping fix retail’s $1.7T inventory problem

by Nicola Bond — Co-Founder and CEO, Merchmix

When retailers get inventory right, the impact goes beyond reducing waste. They free up margin to invest in better experiences, build resilience into their…