Amazon slicing 16K jobs in re-organizational strategy

January 30, 2026

Amazon is cutting 16,000 roles across the company as part of an organizational streamline initiated in October, 2025.

NICE strategy leader talks agentic AI, retail industry trends

NICE’s purpose-built AI-powered platforms automate engagements into proactive, safe and intelligent actions, empowering individuals and organizations to…

Presented by NICE

Shenzhen shares product details, technology vision

Shenzhen’s Tiffany Tian details how its technology solutions solve problems retailers are facing.

Presented by Shenzhen Electron Technology Co., Ltd

Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

The endless aisle gets smarter: 5 predictions that will shape retail in 2026

by Bennett Carroccio — SVP, Rokt Catalog, Rokt, Rokt Catalog

The endless aisle isn’t disappearing but it is getting smarter, more intentional, and more aligned with how people actually shop.

Woof Gang enjoys robust sales, footprint growth

January 20, 2026

Pet grooming brand Woof Gang Bakery & Grooming saw a 25% year over year sales boost in 2025 and doubled its footprint in three years.

WHSmith North America Media Network taps ISM for retail media network

January 16, 2026

WHSmith North America Media Network is partnering with In-Store Marketplace, a centralized platform for digital in-store media integration, on a retail media…

Top read retail CX stories in 2025: Consumer behavior, AI ethics, brand tech deployments

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top most read articles in 2025 ran the gamut from tracking tariff policies to understanding generational consumer behavior to brand technology deployments.

Drugstore chain Rossmann taps Diebold Nixdorf for expansion

December 30, 2025

Rossmann, one of Europe's largest drugstore chains, has tapped longtime partner Diebold Nixdorf to support the retailer's Swiss market expansion strategy.

Academy Sports + Outdoors opens 5 stores

December 26, 2025

Academy Sports + Outdoors , a sporting goods and outdoor recreation retailer, has open five locations in Russellville, Ark.; Seguin, Texas; Fort Wayne, Ind.…

Goodwill Central Texas pilots ReNu to transform operations, employee experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The Goodwill Central Texas has deployed ReNu, a production software platform, to streamline operations, drive smart decision-making and foster an enhanced…

Toshiba debuts mobile technology for retailers

December 18, 2025

Toshiba Global Commerce Solutions has debuted its TCx M7 to join the TCx M11 as part of its mobile innovation line, as mobile-first strategies become essential…

Costco boasts record-breaking sales in Q1

December 17, 2025

The first quarter of 2026 reveals Costco hit record-breaking sales in what industry watchers state was a stronger than expected earning period.

Lululemon chief leaving role in 2026

December 15, 2025

Calvin McDonald, CEO of Lululemon, will leave the role in early 2026.

How retailers can get in the fast lane with self-check out

by Griffin Unanue — Student, University of Southern California

How do we get into the fast lane of self-checkout? Retailers need to modernize technology and operating models and stop treating self-checkout as a replacement…

From Transactions to Experiences: Empowering Associates to Drive Operational Efficiency

Learn how retail is moving beyond the checkout as companies prioritize engagement and emotional connection throughout the customer journey. This blog…

What Resilient Foodservice Ops Look Like

Only 22% of restaurants feel good about their current tech—and that statistic alone says everything. This infographic dives into how devices like Toshiba’s…

Presented by Toshiba Global Commerce Solutions, Inc.

Rethinking Retail: Strategies to Meet Evolving Customer Expectations

Retail is entering a new chapter where every interaction has the potential to shape lasting connections with customers. This infographic explores how…

Presented by Toshiba Global Commerce Solutions, Inc.

Let's Talk Retail Episode 6: The Power of Loyalty-Driven Retail: Engaging Customers Beyond the Sale

In this episode of Let's Talk Retail our Director of Sales Executive Duffy Fron is joined by Troy Stelzer of Xenia Retail. In this video they explore how…

Retail's biggest blind spot

by Gideon Pridor — Chief Marketing Officer, Workvivo

To close the culture gap this holiday season, retailers should communicate early and often, and begin engagement before peak season starts. Recognize daily…