ACSI: Customer satisfaction weakens in biggest slump since 2008

February 14, 2011

Customer satisfaction as measured by the American Customer Satisfaction Index (ACSI) has not improved since the middle of 2009, and now registers its biggest…

ACSI falls: Biggest slump since 2008

Strong showings for Amazon, Netflix, Newegg, Publix, Nordstrom, Kohl's not enough to bolster satisfaction.

Report: Airports to lead the way in global retail recovery

February 7, 2011

Retail sales at the world's airports are taking off.

Scala digital signage enhances first HP store in Canada

February 7, 2011

Scala and 10net Managed Solutions today announced the successful installation of their innovative digital signage solution at the first HP Store in Canada…

Kraft unveils mobile retail concept for Toblerone

January 25, 2011

According to The Moodie Report, Kraft Foods World Travel Retail has unveiled a new retail prototype for chocolate brand Toblerone.The flexible unit is flanked…

Alaska wireless store adds new digital retail displays

January 6, 2011

Shoppers looking over the latest wireless devices at Alaska Communications stores are using MicroSigns' digital pricing displays to get the information they…

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

How To Politely Say, "You Suck" to a Retailer

by Bob Phibbs — CEO, The Retail Doctor

When you don't get a word from an employee at a store, call them on it with this simple tool to improve their customer service. 

What impact will OnLive have on video game retail?

by James Bickers — Editor, Networld Alliance

The "games-in-the-cloud" service could disrupt game retail the way Netflix did movie retail - if consumers embrace it.

Photo gallery: Specialty wine shop unveils new experiential store design

November 18, 2010

Landor Associates, a strategic brand consulting and design firm, has announced its retail brand experience design for Fine Wine & Good Spirits is being…

Rumors of the Death of Aspirational Shopping Are Greatly Exaggerated

by Bob Phibbs — CEO, The Retail Doctor

The goal of aspirational brands is to allow us to feel better about ourselves. That’s what we have always done. And always will do.

Glamour Shots gets a green-screen makeover

by James Bickers — Editor, Networld Alliance

The portrait studio is attempting to reboot its brand, and using one-fourth the footprint in the process.

Stage Stores launches self-select beauty bar concept

October 11, 2010

Stage Stores Inc. announced it is expanding its cosmetics lineup with the launch of a new Beauty Bar, an assisted, self-select concept that is available in 10…

Yes Virginia, Retail Holiday Sales Will Suck... Again!

by Bob Phibbs — CEO, The Retail Doctor

Wherever you look from now until the first week of January, there will be one consistent message: retail holiday sales will suck. That's because the evidence…

New retail store aims to be a 'living Facebook'

September 20, 2010

Fashion brand Lole has opened its first Atelier Lole location in Montreal. The store, which opened last week, will serve as a model for 40 other locations that…

Report: In an online world, retail stores still crucial

September 20, 2010

Three out of four global communications providers plan to open more communication provider-owned retail stores over the next two years and must cultivate an…

Despite digital distribution, most video gamers still buying at retail

September 20, 2010

Interpret LLC, an entertainment, media and technology market research firm, today released a report, "The Rise of Social Commerce," which found that not only…

Here, take the keys – a story of above-and-beyond customer service

by James Bickers — Editor, Networld Alliance

If you attended the Retail Customer Experience Executive Summit this summer, you got to spend some time with our vice president of events, Bobby Renaud. (If…

REI announces its first New York location

September 15, 2010

Recreational Equipment, Inc. (REI), a national retailer providing outdoor gear and clothing, today announced plans to open its first New York City location in…

Amazon challenges GameStop, others with release-day delivery

by James Bickers — Editor, Networld Alliance

September 8, 2010

Online retail giant Amazon.com is getting more aggressive in its head-to-head competition with bricks-and-mortar retailers. The company tackled bookstores with…