New Nokia store designed for interactive retailing

February 12, 2008

Design Week: A new Nokia concept store is built around an interactive customer experience, with functioning handsets for customers to play with and a…

Software-as-a-service for in-store digital signage

February 11, 2008

The distribution model is one of the most important aspects to investigate when selecting digital signage software.

Inserts more influential than TV ads

February 11, 2008

BALTIMORE — Vertis Communications announced the tenth anniversary of its proprietary Vertis Customer Focus study, which has been analyzing the key trends…

More companies realize customer experience will be critical in 2008

by James Bickers — Editor, Networld Alliance

February 11, 2008

Forrester Research has just published "Obstacles to Customer Experience Success, 2008," which distills the results of a survey of 287 customer experience…

Peter Luckett: 'Banish the bland'

Innovative grocer shares tips on building a great customer experience.

Adidas unveils new store design

February 10, 2008

DNR: Adidas unveiled a new store design for its Adidas Originals boutique in Soho on Feb. 2. The refashioned store also serves as the U.S. launch pad for the…

Borders analyzes efficacy of its email coupon program

February 10, 2008

Stores: Kevin Ertell, vice president of e-business at Borders Group, wanted a clearer understanding of how behavior differed between "coupon seekers" (shoppers…

Chocolate lounge invites customers to sit back and relax

February 4, 2008

Display & Design Ideas: In recent years, chocolatiers have picked up on consumers' fond sentiments for the cocoa bean and have begun opening chocolate…

Putting the 'world' in Wincor World

by Tracy Kitten — Editor, AMC

Steady growth, innovation mark German firm's annual self-service show.

Luxury consumer confidence hits all-time low

January 30, 2008

Display and Design Ideas: Luxury consumer confidence has never been lower, dropping 23.8 points from the third quarter to 63.6 points in the fourth quarter…

Shoe stores need new format to compete, says study

January 29, 2008

Design Week: Footwear retailers are suffering from high levels of competition from clothing chains, and should develop new store formats to catch up with…

Brand-sponsored events boost purchase intent

January 28, 2008

BrandWeek: A new survey shows in-person events can boost purchase intent by as much as 52 percent. According to the report, released this month by the…

Colleges moving into the retail business

January 27, 2008

The Fredericksburg Free Lance-Star: The University of Mary Washington's recent foray into retail operations may be new for Fredericksburg, but it's part of a…

Office Depot adds customer product reviews to Web site

January 27, 2008

South Florida Sun-Sentinel: Delray Beach-based Office Depot, the world's second-largest office supply retailer, recently launched a new product review and…

Tesco plans department-style stores

January 23, 2008

Reuters: Tesco has plans to open multiple-level stores, revealing a new threat to store owners like Marks and Spencer and Debenhams. "Where land is premium we…

Interactivity 'the future of customer service'

January 22, 2008

Nikki Baird with Retail Systems Research identified three areas of investment that retailers have eyes on for the coming year: cross-channel care, mobility and…

NRF 08: emphasis on 'green'

by James Bickers — Editor, Networld Alliance

Retail's Big Show saw a major emphasis on the environment.

HBO Shop named 2007 Store of the Year

January 20, 2008

Display & Design Ideas: The Gensler-designed HBO Shop was named the 2007 Store of the Year in the 36th annual Institute of Store Planners (ISP)/VM+SD…

Ben Stein speaks at NRF

by James Bickers — Editor, Networld Alliance

Actor/economist gives state-of-the-economy address to retailers.

NRF board calls for economic stimulus

January 15, 2008

NEW YORK, N.Y. — The National Retail Federation Board of Directors has called on Congress and President Bush to enact legislation to stimulate the nation's…