Delivery a big part of customer experience, reveals survey

June 29, 2016

More than half, 66 percent, of online consumers said the delivery experience is critical and that poor delivery could easily prompt them to hit another…

Amazon opens yet another brick-and-mortar bookstore

June 24, 2016

Portland, Oregon is the latest home for a brick-and-mortar Amazon bookstore.

Online apparel retailer stitching up a data-driven customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…

Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and…

Amazon opening second fulfillment center in Joliet

May 27, 2016

As part of its drive to speed product delivery Amazon is opening its second fulfillment center in Joliet, Illinois.

Droids vs drones: The war to win the "last mile" of retail

by Chris Petersen — Owner, IMS

Winning the last mile of delivery creates a major competitive advantage.

Wal-Mart teams with ChannelAdvisor to expand product portfolio

April 14, 2016

The partnership should make it easier for retailers to put products on the mega retailer's website.

Digital divide in the digital supply chain environment

April 11, 2016

Consumers are expecting better service when it comes to product inventory, yet a new study reveals that most retailers aren't up to speed.

IKEA advances expansion strategy in Canada

April 8, 2016

IKEA's latest distribution center has opened in Mississauga, Ontario.

Amazon fulfillment center finds a familiar home in San Bernardino

April 7, 2016

Ecommerce leader Amazon will open its seventh California-based fulfillment center and has chosen San Bernardino as the location.

5 dirty little secrets within Amazon's world domination strategy

by Chris Petersen — Owner, IMS

Planes, trains and ships are just the tip of the icebergs in disruption.

Kansas home, again, for Amazon's newest fulfillment center

March 28, 2016

Kansas now home to two Amazon fulfillment center locations.

Whole Foods' ambitious delivery service in play

March 16, 2016

Whole Foods hopes to double stores offering Instacart delivery service.

Sprint embarking on nationwide sprint to open new stores

March 10, 2016

The telecom player, striving to move ahead in the ultra-competitive market, is working with a partner to expand store locations.

Target's strategy is all about creating a hassle-free customer experience

From all indications 2016 is going to be a busy year for Target and the prime focus will be on the consumer.

Talking With: Euclid Analytics CEO Brent Franson on Amazon’s brick-and-mortar strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Focusing on the omnichannel consumer is a must for retailers, whether they're pure-play ecommerce and looking to move into physical storefronts or vice versa.

Amazon debuting pickup spot at Texas university campus

March 2, 2016

Amazon expands campus pickup strategy with first Texas site. Several more nationwide in the works for this year.

Amazon opening bookstores isn't as newsworthy as many may think

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon opening bookstores grabs lots of attention but it's really just another smart strategy. After all Amazon is a book seller already.

Amazon plans to open hundreds of bookstores, claims mall operator

February 3, 2016

The top U.S. e-commerce player is supposedly looking to take a deep dive in the brick-and-mortar environment.

What Dollar Shave Club knows: Getting an edge on utility

by Bryan Pearson — President, LoyaltyOne

The Dollar Shave Club is one sharp example of how manufacturing supply chains are being disrupted. Yet its approach to winning market share is disarmingly…