So long Siri ... Hello Alexa ... Goodbye privacy?

by Chris Petersen — Owner, IMS

It seems our lives are now filled with sexy sounding digital assistants all competing to serve us. The allure of the new digital assistants is that they are…

Talking With: Stratacache VP Jeff Griffin on digital media trends, the game-changer to come

by Lyle Bunn — Strategy Architect, BUNN

Retail experience industry expert Lyle Bunn talks with Jeff Griffin as Griffin joins forces with Stratacache,

Is Your Store Omni-Channel Ready?

HughesON delivers the powerful network to provide your business with the Omni-Channel experience.

Hughes powers Total Wine & More's Digital Customer Experience

Interview with John Jordan, chief customer officer discussing how Total Wine & More uses HughesON Digital Signage Solutions from Hughes to engage and educate…

How Hughes Networks Helps Improve Customer Engagement At Total Wine With Digital

Debbie Hauss, editor-in-chief chats with Hughes about customer Total Wine and how Hughes helps them to elevate the customer experience at their stores.

How Digital Video Improves Customer Engagement At Total Wine

John Jordan, SVP of customer experience & business development at Total Wine speaks with Debbie Hauss, editor-in-chief of RetailTouchPoints about his company’s…

NRF16: How retailers can be Omni Channel ready

Hughes speaks with Tim Denman, Sr. Editor of RIS news at #NRF16 about how retailers can be Omni Channel ready.

Talking With: Amazon payments exec on connected experiences, Alexa and the IoT (Part 2)

by Will Hernandez — Editor, NetWorld Media Group

In part two of a chat with Patrick Gauthier, Mobile Payments Today speaks with him about cart abandonment, Amazon's role in mobile commerce and how the way we…

Cadillac Fairview rolls out new technology for retail center

June 16, 2016

Cadillac Fairview is providing turn-by-turn navigation, upgraded guest Wi-Fi and access to its CF SHOP! text concierge services in retail centers in…

The Honest Company CEO: Innovation, focus are keys to success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Initially a pure etailer, The Honest Company fast became a brand now found offline on mainstream retailer shelves. And it happened in just four years.

Better customer experience now on Subway's strategy menu

June 10, 2016

In a big step toward transforming the guest experience, Subway is creating a new internal division, called Digital, and launching a multi-year and…

Australia is Ikea's next test ground in online shopping strategy

June 10, 2016

Ikea's omnichannel strategy is expanding to Australia, its latest focal point for providing consumers an online shopping channel.

Retailers will see more consumer action for Father's Day this year

June 10, 2016

A new study predicts bigger consumer spend for the annual Dad holiday this month, with a projection of $14.3 billion in purchases.

Prevent cross contamination with new color-coded grippy cutting boards

Prevent cross contamination and enhance safety with the new Grippy Cutting Boards from FFR Merchandising.

Online apparel retailer stitching up a data-driven customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…

Uber updates driver app to boost experience

June 8, 2016

Just about six months after marking down pricing for customers in more than a few cities, Uber is updating its app with enhanced features for its drivers.

10 'Big Ideas' from ICX Summit 2016

by Christopher Hall — w, t

Take a run through this Top 10 list of some of the most thought-provoking and attention-grabbing ideas highlighted at the recent Interactive Customer…

Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and…

Outdoor gear retailer deploys tougher encryption for card transactions

June 3, 2016

Cabela's is shoring up credit and charge card transaction security with a new Point-to-Point Encryption solution from Ingenico Group. The technology, which is…

ICX Association honors best interactive customer experience tech at Elevate Awards 2016

The ICX Association last night honored excellence in interactive customer experience technologies with its 2016 Elevate Awards.