Kiosks in Retail 101

Self-service kiosks increasingly are becoming a fixture of the retail landscape. As they become more popular, the devices are changing the way retailers serve…

Presented by KioskMarketplace.com

Interactive customer experience technology has to surprise and delight

Customers expect a personalized experience that surprises and delights them, and most will trade bits of information about themselves if they receive something…

Interactive customer experience technology has to provide value

Consumers with a natural sense of curiosity want to engage with technology, says Eric Vazquez, project manager for Encore Event technologies, but will the…

American Express POS rates lowered to less than 2%

June 12, 2015

Harbortouch, a POS system and merchant services provider, is offering special pricing on American Express transactions at a rate of 1.99 percent for merchants…

Groupon, PeachWorks execs discuss how technology benefits operations

The CEOs of Groupon's Breadcrumb and PeachWorks discuss how their technology can help restaurants and retailers stay relevant.

Sprinklr acquires NewBrand Analytics

June 4, 2015

Sprinklr Inc., a social technology company, has acquired NewBrand, a location-specific text analytics software company.

Shoppers prefer using PCs to deal with customer service issues

by Cherryh Cansler — Publisher, FastCasual.com

A new study found that shoppers still find more comfort in logging on to websites and PCs over their phones when it comes to dealing with customer service…

Study: Tablets falling out of favor

May 28, 2015

Tablet shipments have been on a steady decline, while tablet trade-ins are growing.

Is Apple overtaking Google?

May 28, 2015

The world's top 100 brands are now worth $3.3 trillion to businesses, according to BrandZ.

New platform released in hopes of linking in-store, online shopping

May 26, 2015

Store-Sync is designed to drive e-commerce and in-store sales by providing a seamless experience for shoppers who use both digital and traditional channels.

Discovering the best tactics for your retail kiosk

by Bradley Cooper — Editor, Connect Media

Finding the correct space for your retail kiosk can be a challenge. This means you have to become skilled at finding ways to make your kiosk stand out.

Qtrac iQ® Intelligent Queue Management

Intelligent queue management is your answer to a more productive queue and a better customer experience. In this short video we show how Qtrac iQ from Lavi…

Vesta releases solution to 'prevent online, mobile fraud'

May 21, 2015

Built to combat the rising trend of fraud in e-commerce, vGuaranteed is a "revenue-generating payment solution for digital goods, services and subscriptions."

Can IPS enhance the shopping experience?

by Josh Fischer — Editor, NetWorld

Retail Customer Experience sat down with Christian Lundquist, CEO of SenionLab, to explain IPS and how it might help retailers.

Lavi Industries Launches Queue Builder Web App and Expands Resources for In-Queue Merchandising

Lavi Industries launched the NeXtrac Queue Builder web application and a spotlight page filled with resources to improve in-queue merchandising strategies.

Lavi Industries Strengthens its Queue Management Portfolio with New Acquisition

Lavi Industries, through its German partner Via Guide Gmbh, acquires 50% share in Austrian technology company Qmetrix.

7-Eleven in Phillipines enhances loyalty platform

May 20, 2015

Datalogic QuickScan devices will be used to enhance loyalty programs that provides reward points and promotional discounts at checkout.

Best Buy, Walmart support GS1 US standard

May 20, 2015

GS1 US Simple Product Listing is designed to help ensure that products are accurately represented across sales channels and are discoverable by search engines.

TouchCommerce releases TouchMedia omnichannel solution

May 19, 2015

Omnichannel solutions provider TouchCommerce introduces TouchMedia for large retailers and other enterprise brands.

Digital interactions drive brick-and-mortar sales

May 15, 2015

Deloitte Digital Study: Digitally-influenced sales are five times larger than e-commerce sales; consumers use of mobile for price checking declines 30 percent.