ResponseTek CEM upgrade adds SMS surveys, new reports

November 5, 2009

ResponseTek, a provider of on-demand customer experience management (CEM) software, has announced the Fall 2009 release of its ResponseTek:CEM solution.

Barnes & Noble Nook raises questions about digital-only products

by James Bickers — Editor, Networld Alliance

Technology has made it possible to deliver music, movies, books and more without a physical product. But is that good for shoppers or retailers?

American Eagle flagship store will put customer pics on giant screens

November 4, 2009

American Eagle Outfitters has announced plans to open its flagship store in Times Square. The 25,000 square foot store is located at 1551 Broadway, at 46th…

Cooking network coming to checkout screens

November 4, 2009

Premier Retail Networks, Inc. (PRN) and Rouxbe Video Technologies Inc., an online cooking school, announced an agreement to present customized cooking…

Digital Signage Association to host free webinar on future trends

October 28, 2009

The Digital Signage Association (DSA) is holding a free webinar entitled "Digital Signage Future Trends" on Tuesday, Nov. 3 at 12 noon Eastern time. In this…

Road Merchant enables Blackberry credit card processing

October 27, 2009

Rapadev LLC, developer of the iPhone credit card processing app ProcessAway, announced the launch of Road Merchant, a mobile credit card processing…

Analyst: Retailers, be afraid of e-books

by James Bickers — Editor, Networld Alliance

October 26, 2009

Barnes & Noble's recently announced that the $259 Nook e-book reader will undoubtedly drive short-term revenue, but the company may be shooting itself in…

ISME 09: Bringing life to the point of purchase

by James Bickers — Editor, Networld Alliance

Making POP more interactive and engaging was a big focus in the event's exhibit hall.

Steve Jobs helping overhaul Disney Stores

by James Bickers — Editor, Networld Alliance

October 12, 2009

It looks like some of the visionary thinking that went into the Apple Stores is being brought to the retail wing of the Magic Kingdom: The New York Times…

Style For Less selects Epicor Retail

October 11, 2009

Epicor Software Corp. today announced retailer Styles For Less has selected the Epicor Retail software suite to support chain expansion, streamline operations…

Wavelink voice-enables Oracle retail apps

October 11, 2009

Wavelink Corp., a member of the Oracle PartnerNetwork, today announced its Wavelink Speakeasy platform can be used to voice-enable Oracle Retail Store…

ISME 09: Upstart Play N Trade redesigns its experience, takes aim at GameStop

by James Bickers — Editor, Networld Alliance

Executives from the fastest-growing video game retailer shared details on their store redesign and emphasis on in-store events.

ClearThread helps retailers manage rollouts, remodels

September 30, 2009

DAVACO, provider of retail services, announced the availability of ClearThread, its proprietary technology package designed to give clients greater visibility…

JC Penney testing mobile coupon program

by James Bickers — Editor, Networld Alliance

September 24, 2009

JC Penney has announced that it will support the Cellfire mobile coupon program, which allows shoppers to download and carry coupons on their smart phones. In…

Pharmacy chain installs in-store music and messaging system

by James Bickers — Editor, Networld Alliance

September 24, 2009

Bartell Drugs, a 57-store pharmacy chain headquartered in Seattle, has added music and messaging capabilities from PlayNetwork in its stores. Bartell is the…

Microsoft acquisitions extend company's Dynamics line

September 22, 2009

Microsoft Corp. has announced the acquisition of industry solutions that will extend the core capabilities of one of Microsoft's ERP products, Microsoft…

The Limited deploys video analytics system

September 20, 2009

DIGIOP Technologies, with technology provider ObjectVideo, has successfully completed a nationwide deployment of its video management systems for Limited…

E-tail clinic: Amazon.com

It's the king of online retail and a serious competitor to many a brick-and-mortar. But just how good is the Amazon customer experience?

Making the case for custom point-of-purchase content

A core factor of the retail customer experience is advertising. But how we speak to a potential customer versus a customer at the point of purchase are not the…

Microsoft announces preview of Windows 7-based embedded platform

September 1, 2009

Microsoft Corp. has announced a preview release of its Windows 7-based Windows Embedded Standard 2011 platform, commonly used in POS and kiosk applications.