Best Buy, TiVo, Walgreens affected by weekend hackers

April 3, 2011

According to The Los Angeles Times, Best Buy Co., TiVo Inc. and Walgreen Co. have reported security breaches, joining Kroger Co. and JPMorgan Chase &…

Report: Four out of five mobile shoppers frustrated with the experience

Whether the platform is a mobile device, tablet or computer, online customer experience is still fraught with issues.

GlobalShop: Reinventing retail design to fit a multichannel environment

by Kim Williams — Reporter, NetWorld Alliance

The future of retail will be "smaller, flexible, personal and intensely linked."

Could Amazon's Cloud Drive be an iTunes killer?

by James Bickers — Editor, Networld Alliance

I've been an avid customer of Amazon's MP3 download service ever since it launched a few short years ago, but there's always been one major shortcoming that…

Avery Dennison opens retail design center in Germany

March 28, 2011

Avery Dennison's Retail Branding and Information Solutions (RBIS) group announced it has opened its first Europe-based Customer Design and Innovation Center.

GlobalShop: GenLED unveils retail lighting solutions

March 28, 2011

LAS VEGAS — GenLED LIGHTING, a provider of LED lighting products, introduced its new generation of LED retrofit lamps at GlobalShop in Las Vegas. The new line…

Mood Media purchases Muzak

March 27, 2011

In-store media specialist Mood Media Corp. announced it has entered into a definitive agreement to acquire Muzak Holdings LLC, a privately held company that is…

Mobile Monday: Hyundai Equus app

The app sets the bar high for all retailers, not just auto dealers.

GMC Inspire platform offers enterprise solution for customer engagement

March 24, 2011

GMC Software Technology, a global company offering end-to-end software solutions, has introduced GMC Inspire, a Customer Communications Management (CCM…

OfficeMax will carry new BlackBerry PlayBook tablet

March 24, 2011

OfficeMax Inc., a major office supplies and services provider, yesterday announced it will offer the new BlackBerry PlayBook tablet in all of its 1,000 retail…

Beanstalk Loyalty offers Facebook check-in via POS terminal

Retailers can use social media on kiosks and POS terminals to better market to their customers.

Home Depot announces barcode program for smartphones

March 23, 2011

According to TechNewsDaily.com, Home Depot announced its first mobile barcode program, which allows customers to take a picture of a 2-D barcode, known as a QR…

Miva Merchant offers mobile commerce option to online store owners

March 23, 2011

Miva Merchant, an e-commerce software company, has released a new mobile e-commerce framework designed to give online store owners the ability to develop…

Acqueon launches new multichannel outbound notification software application

March 22, 2011

Acqueon Technologies Inc., a product specialist in Customer Interaction Management (CIM), announced its new communications and notifications management…

Price Chopper to implement IBM data-warehouse platform

March 22, 2011

IBM today announced that Price Chopper, a Golub Corp. company and one of the largest supermarket and pharmacy chains in the Northeast region, will implement…

Study: Personalization key to retail growth

In-store technologies can boost customer satisfaction, according to two new consumer reports.

Microsoft files patent infringement lawsuits against Barnes & Noble

March 21, 2011

According to the Los Angeles DailyNews.com, Microsoft Corp. has filed patent infringement lawsuits, related to the Android-based Nook e-reader, against Barnes…

Globys announces data-driven customer experience solutions suite

March 20, 2011

Globys, a provider of data and analytics solutions for the telecommunications market, has announced a comprehensive customer-experience suite of solutions that…

Mobile Monday: Home Depot app

The app makes shopping easy, and makes customers better shoppers with tools that help avoid extra trips to the store.

Netflix, Amazon, redbox don't need to lose sleep over this new competitor

by James Bickers — Editor, Networld Alliance

This week, a very strange service is coming out of beta, a service that is taking on entertainment giants like Netflix and redbox with a business model that…