Canada mall operator cited for consumer privacy violations, pulls facial recognition cameras

November 3, 2020

Cadillac Fairview in Toronto — one of North America's largest commercial real estate companies — has removed the embedded cameras inside its digital…

Cannabis vending machines evolve, but face hurdles

November 3, 2020

A new cannabis vending machine, called Anna, has hit the market in Colorado, with other states on the horizon, but the automated dispensers must overcome a…

Worldline merges with Ingenico

November 3, 2020

Global payments providers, Worldline and Ingenico, have combined under Worldline to create the largest European payment services provider, according to a press…

Chicago passengers can use iPhones, Apple Watch for tap-and-go payment

November 2, 2020

Chicago Transit Authority passengers can use their iPhone or Apple Watch to make tap-and-go fare payments via Apple Pay's Express Transit mode by uploading the…

Australia airport introduces touchless passenger check-in, bag drop

November 2, 2020

Avalon Airport in Victoria, Australia, has introduced touchless passenger check-in and bag drop systems using speech, gesture and eye gaze technology provided…

Visa aims to curtail fraud for merchants, consumers

by Pat Shea — Editor, NetworldMedia

Fraud is a challenge retailers and consumers regularly battle. Mike Lemberger, senior vice president and regional risk officer for Visa, North America…

How digital gifting led Dover Saddlery to an e-commerce victory

by Dana Springfield — Vice President of Marketing, Dover Saddlery

Dana Springfield, VP of marketing at Dover Saddlery, shares how the retailer's pivot in the arrival of the pandemic led to a robust and winning sales formula…

SkinStation upgrades with CAYIN digital signage

October 29, 2020

SkinStation, a skin clinic based in the Philippines, has integrated CAYIN Technology Co. LTD's digital signage to boost brand awareness and draw in more…

Japanese retailer taps MishiPay mobile self-checkout technology

October 28, 2020

Japanese retailer MUJI is deploying MishiPay's mobile self-checkout technology across all the company's U.K. locations.

Macy's leads in apparel digital maturity, reveals study

October 28, 2020

When it comes to digital maturity among apparel retailers, Macy's is at the top of the list, according to Incisiv's first annual Apparel Digital Maturing…

Coinstar debuts in-store advertising platform for kiosks

October 28, 2020

Coinstar is introducing adPlanet, a digital advertising platform that sits atop Coinstar kiosks in grocery stores, according to a press release.

Digital Transformation of Retail Brands: Dealing with the Impact of COVID-19

The crisis produced by the COVID-19 pandemic has dramatically changed consumer behavior and accelerated the digital transformation of the retail industry. With…

How Brooks Running overcame fraud and boosted customer experience

by Rich Stuppy, Rich Stuppy

Rich Stuppy, chief customer experience officer at Kount, shares how running sneaker retailer Brooks Running dealt with fraud and improved the customer…

Preparing for the new Next: Building confidence and resiliency

by Antony Wildey — VICE PRESIDENT OF GLOBAL SALES CONSULTING, Oracle

Antony Wildey, vice president, global sales consulting, Oracle Retail, explains that with the reopening of retail, the role of the store and the associates…

Can self-service kiosks offer support in today’s retail conditions?

by Katie Kochelek — Senior Marketing Specialist, Frank Mayer and Associates, Inc.

One day the pandemic will be a memory, but as with most historical events, it’ll leave a wake of change in its path. For retail, this may mean a new lineup of…

Civil rights groups press NBA to ban facial recognition at arenas

October 21, 2020

Days after the close of the 2020 baskteball season, civil rights groups are launching a campaign to pressure the NBA to protect fans, players and staff by…

COVD-19 drives greater customer conversational commerce

October 19, 2020

Given shutdowns and social distancing due to the ongoing coronavirus, consumers are engaging in more ways than ever with retail businesses, beauty salons and…

Kroger taps ClusterTruck for dark kitchen partnership

October 15, 2020

The Kroger Co. is teaming up with ClusterTruck, a software platform for delivery-only kitchens, on Kroger Delivery Kitchen, a service that will serve both…

Blendid opens robotic food kiosk at California Walmart

October 15, 2020

Blendid, an autonomous and contactless food automation platform that leverages machine learning, robotics and artificial intelligence to create smoothies, made…

Tech transformation of retail in the time of COVID-19

by Michele Dupre

Retail continues to move online and COVID-19 is limiting physical space. Michele Dupre, group vice president at Verizon Business, answers the question “Why…