Not only have people turned to social networking for connecting with old friends and business contacts, they are using it to connect to their favorite retail…
read nowAs small and large consumer electronics stores (e.g., Circuit City) faltered in 2008, thanks in large part to a U.S. economic downturn, retail giant Best Buy…
read nowThe store-within-a-store picked up steam in 2008. One of the largest examples was the Rock Band 2 popup store at the Virgin Megastore in Times Square. The…
read nowEmbracing Web 2.0 has become a mantra for many retailers as they seek to gain customer loyalty from a growing legion of techsavvy shoppers. The still-emerging…
read nowIt wasn’t exactly Big Brother watching you in your favorite retail chain, but it might have been a form of sophisticated digital signage and camera-based…
read nowThanks to Disney, the buying power of tweens (kids between 10-14 years old) has seldom been more focused and potent. Witness Hannah Montana/Miley Cyrus and the…
read nowA few other retailers already offer it — Best Buy and Borders, to name two — but as CompUSA struggles to make a comeback with new parent company Systemax, Web…
read nowShopping at airports while waiting for a connecting flight is no longer small potatoes. Indianapolis International Airport, the nation’s first big terminal…
read nowEmploying new technology and softening some policies, cash-strapped retailers were intent on making the returns process as pleasant and easy for customers as…
read nowSeveral retail chains have used the power of interactive displays to market their products. Shoppers at select Tommy Hilfiger Denim stores could capture…
read nowThe American Girl brand rode its line of period dolls and accessories to a record increase in sales last year. The company earned $463.1 million in sales, a …
read nowThe number of people turning to the Web for coupons soared to 36 million last year, an increase from 10 million people in 2005. In early 2008, AOL launched…
read nowThough many people still prefer to go to their family physician when they become ill, retail health clinics continue to grow in number, offering an affordable…
read nowRautakesko Ltd., the fifth-biggest do-it-yourself retailer in Europe, uses a Wi-Fi-based real-time location solution for retail store customer behavior…
read nowWhole Foods Market continued to help the green ovement in 2008 by halting the use of disposable, plastic grocery bags in all of its stores in the United…
read nowIKEA continues to maintain a strong customer following, with customers understanding that with this brand, lower price doesn’t automatically translate to lower…
read nowCustomer product reviews have become a key resource for shoppers to make their final purchasing decisions with enough confidence to complete the transaction.
read nowLoyalty programs are nothing new, but their importance is more obvious than ever as retailers look for ways to compete other than on price. In one case, data…
read nowMany cross-channel initiatives have added features to retail Web sites, such as the ability to order online for in-store pick-up, or providing a transparent…
read nowJ. Crew, a multichannel retailer of women’s, men’s and children’s apparel, shoes and accessories, got a big endorsement by none other than first lady Michelle…
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