Top 100 Retail News & Media
35. Green Retailing
Retail customers continue to drive the "green movement" in retail, particularly in grocery stores. U.K.-based Tesco’s carbon labeling program is one example.
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37. IP geotargeting (online)
Ace Hardware is just one company using IP geotargeting to create a local experience for visitors to its Web site. By identifying the shopper’s IP address, the…
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38. Anthropologie
The specialty store operates under the notion that bigger isn’t necessarily better. With 121 locations and a loyal customer base of women ages 30 to 45…
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40. Trader Joes
The 310 Trader Joe’s locations across the country stand out from run-of-the-mill grocery chains, offering health foods, organic produce, nutritional…
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39. Target
Discount retailer Target had a steadier year compared to many retailers, but continued to provide the same quality customer experience to its shoppers. In an…
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41. Millennials
Millennials stand poised to affect both sides of the customer experience: as customer and employee. Demographers disagree on exactly what ages comprise the…
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42. Big-name designers partnering with retail
By joining forces with the likes of Michael Graves, Mossimo Giannulli and Isaac Mizrahi, Target has brought products by big-name designers to the masses at…
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43. Digital signage
Digital signage has the potential to transform the customer experience by providing helpful, relevant information at the critical point of decision, or by…
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44. Self-checkout
Not all that many years ago, many shoppers hesitated to use self-checkouts because they were unfamiliar. But as more people have tried them — some surveys…
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45. Starbucks
Starbucks was offered as the epitome of the customer experience. Starbucks is known as much for its atmosphere — a comfortable "third place" for customers to…
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46. Costco
The largest wholesale club operator in the United States has built a base of loyal, satisfied customers by offering increased value, not just low cost. Jim…
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47. Layaway
The old-fashioned payment plan is being revived. In recent years, Kmart was one of the only retailers offering layaway. But for the 2008 Christmas season…
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48. Mobile coupons
More than four out of every five Americans have a cell phone. Couple that fact with the increased interest in couponing to save money, and the time is ripe for…
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49. Cafes and other amenities
Long a staple in bookstores such as Barnes & Noble, Borders and Books-A-Million, cafés offer a place for shoppers to linger over reading material. Now they…
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51. Personal shopping devices
Now that regional supermarket chain Stop & Shop has successfully tested a personal shopping device, we might soon usher in an era of expanded adoption of…
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52. RFID in retail
Item-level tagging of products is one of retail’s many Holy Grails; it has certainly been the center of both hope and speculation for years now, and the desire…
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53. High-tech dressing rooms
Dressing rooms are critical to the customer experience, as purchasing decisions may be made or broken by a customer’s perception of herself in an outfit.
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