Costco expanding footprint big time this year

January 27, 2022

Costco has big expansion plans this year that include opening 28 stores and spending $4 billion on logistics strategy and infrastructure.

Walmart e-comm leader leaving post

January 26, 2022

Casey Carl, Walmart's U.S. e-commerce chief, is leaving the retailer come February.

Amazon launching brick-and-mortar clothing store

January 26, 2022

Amazon will open its first ever physical clothing store, called Amazon Style, sometime in 2022.

5 Trending Topics at NRF 2022

Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.

Walmart expanding in-home delivery

January 19, 2022

Walmart's InHome delivery service will scale big in 2022 as the retailer aims to make it available to 30 million U.S. homes by year's end.

The top 4 contact center KPIs and metrics that retailers need to start tracking

The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.

Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences

Amazon has big expansion ahead in Texas

December 30, 2021

Amazon will create more than 2,000 jobs in Austin, Texas in the next few years as part of a major expansion in the city.

Lowe’s donating $1M to help tornado victims across US

December 22, 2021

Lowe's is donating $1 million dollars for community relief efforts in Kentucky and other states hit hard by tornado activity this month.

Amazon outage impacts delivery, warehouse operations

December 7, 2021

An Amazon Web Services outage incident today is impacting the retailer's delivery and warehouse operations as well as customer websites.

Managing high call volume in retail during the Cyber-5 period

Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…

Clientron Ares650 is the Perfect Fit for the Restaurant in Australia

With the Ares650, you can rest assured that the restaurant will be running smoothly and beautifully every day, and the benefits of adopting it are far beyond…

Amazon Fresh boasts ‘Just Walk Out’ tech in California

November 22, 2021

This Thursday, Amazon will introduce its "Just Walk Out" technology at the Amazon Fresh store at 11340 South St. in Cerritos, California, allowing shoppers to…

Amazon checkout will offer Venmo option next year

November 11, 2021

Come 2022 Amazon customers will have the option to check out using Venmo, according to a PayPal press release.

Fight for the Future takes aim at Amazon palm scan tech

October 29, 2021

Fight for the Future, an organization dedicated to defending what it considers basic human rights in the digital age, has urged Red Rocks Amphitheater, its…

A Cutting-edge POS System with Slim Edge Bezel- Clientron Unveils PT2700

If you are looking for a stylish POS system with high value and reasonable price, Clientron’s latest POS system-PT2700 will be the smart choice for you and…

Levi Strauss CFO big believer in automation

October 14, 2021

Levi Strauss & Co. CFO Harmit Sing believes retailers should be embracing automation like the clothing retailer has embraced the technology.

Target ups pay for peak days during holiday season

October 13, 2021

Target aims to pay an extra $2 an hour to retail associates and service center workers who work what the retailer calls peak days during the holiday season.

Amazon delivery station boasts unique mural

October 7, 2021

Amazon's latest delivery station in Las Vegas, its third in the valley, boasts a 5,000-square-foot mural created on an exterior wall by local artist Jerry…

Costco limiting toilet paper, water, cleaning items

September 29, 2021

The ongoing retail supply chain issues plaguing retailers, auto dealers and the home construction industry is driving wholesale retailer Costco to limit items…