Capabilities of Audience Analysis

Capabilities of Audience Analysis

Digital displays now come equipped with audience measurement technology which allows for collection of user data and customization of content without the need for purchasing or installing additional components.

Type: White Paper

Sponsor: media mea LLC


Virtual Currency: The Next Disruptor in Payments

Virtual Currency: The Next Disruptor in Payments

Virtual currency, such as Bitcoin, is the next disruptor in payments. Adoption is on the rise and consumers want places to spend their bitcoin.

Type: White Paper




The Tipping Point for Self-Service Kiosks in Restaurants

The Tipping Point for Self-Service Kiosks in Restaurants

As more and more restaurant chains explore the use of self-order kiosks, the technology may be on the road to widespread acceptance.

Type: Guide

Sponsor: Frank Mayer and Associates, Inc.


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Retail 2020: A sneak peek at the future of retail workforce management

Retail 2020: A sneak peek at the future of retail workforce management

Jennifer Johnson, director, retail and hospitality practice group, Kronos Inc., takes a look at what the retail experience could look like in 2020 and how retailers will benefit from improving the employee experience.

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big Show held in January.

Retailers need to double down on digital for next holiday season

Retailers need to double down on digital for next holiday season

Bryce Tolman, thought leadership manager at Isobar US, explains why retailers can't sit back and relax and why they need to gird up for this year's holiday season right now.

A CES lesson: Why more is not better — only better is better

A CES lesson: Why more is not better — only better is better

Chris Petersen explains why adding more technology does not mean consumers will come or buy.

Brick and mortar retail getting a second chance

Brick and mortar retail getting a second chance

Rob Zomok, president, global operations at Inmar, believes there's a very bright spot along the retail horizon and its location will be a surprise to many: the secondary market.

The changing world of retail: 4 ways to defend against Amazon

The changing world of retail: 4 ways to defend against Amazon

Jeff Anulewicz, executive strategy director at MXM, explains how retailers, both online and offline, need to crack Amazon's dominance of the retail landscape.

Why Amazon may lose its influencer title in 2018

Why Amazon may lose its influencer title in 2018

While the ecommerce retailer won top shopping destination this past holiday season, and dozens of headlines related its innovations, Amazon is not immune to fail as industry watchers see more than a few weak spots in its influencer armor.

Kagan: Think retail is dying? Think again

Kagan: Think retail is dying? Think again

Analyst Jeff Kagan explains why there is no death knell to be rung for retail. Sure there is intense pressure, and certain retailers are folding, but others are rapidly growing. Retail is not dying, but it is changing.

Industry experts offer up 2018 predictions on retail customer experience

Industry experts offer up 2018 predictions on retail customer experience

With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty list of industry watcher expectations for the new year.

2017 retail influencer: Amazon

2017 retail influencer: Amazon

Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to expanding its reach via traditional brands to paving new roads in consumer purchase.

2017 in review: The top 5  blogs

2017 in review: The top 5 blogs

Retail Customer Experience is home to a growing blog sphere, and the diverse opinions, insights, tips and advice are invaluable to readers. Here are the top five blogs that caught readers' attention in 2017.

2017 in review: Walmart, Buffet, Target led top read news

2017 in review: Walmart, Buffet, Target led top read news

The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.

For retailers and brands

For retailers and brands "the moment of truth" has already passed

Seeta Hariharan, GM and group head, TCS Digital Software & Solutions Group, explains why 'the moment of truth' in retail has passed and been replaced by the sum of the consumer's connected experiences.

Kagan: Old checkout lanes will choke retail stores

Kagan: Old checkout lanes will choke retail stores

Jeff Kagan has a big list of big questions for today's retailer -- from realizing the need to change to creating both a defensive and offensive strategy.

Technologies poised to change the future of holiday shopping

Technologies poised to change the future of holiday shopping

Harriet Green, general manager for IBM Watson Internet of Things, customer engagement and education, explains how retailers must welcome an early adopter mentality. Retailers need to embrace innovations such as artificial intelligence and cloud to introduce new ways to differentiate their brand.

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Trends / Statistics and relevant findings on Retail Customer Experience.

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