Intelligent Reporting: A Powerful Analytics Tool

This white paper provides a look at the foundation of intelligent reporting, explores best practices and outlines specific industry examples of successful usage.

Type: White Paper

Sponsor: Revel Systems




Why Realtors Need Interactive Displays

New residential construction is on the rise, and interactive touchscreens can serve as a great tool to match buyers with their dream homes.

Type: White Paper

Sponsor: Horizon Display




Virtual Currency: The Next Disruptor in Payments

Virtual currency, such as Bitcoin, is the next disruptor in payments. Adoption is on the rise and consumers want places to spend their bitcoin.

Type: White Paper

Sponsor:


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FEATURES


5 key success factors for 'omnichannel as the new normal'

Chris H. Petersen explains why assorting the hottest products is not enough to win today's consumers.

A look at what's in store for 2017

The ball has dropped, the confetti has fallen, and the new year has officially been ushered in. With 2017 on the horizon, it’s time to look to the future.

2016 in review: Top retail customer experience stories

The year 2016 was one of technology, big changes and big steps by retailers aiming to boost and hone the customer experience. Here's a look back at the big news and advancements.

Is your CX language up to par? If not, it may be hurting the customer experience

There are many aspects to customer experience and a big one not often mentioned is language. As one consultancy's report reveals, poor language is translating to millions in wasted CX spend.

Data analytics and the changing world of retail in 2017

If there’s a word that described the retail space in 2016, it’s change. Change in technology, tools and best practices. And, (no surprise), 2017 promises more of same.

Despite stress and strife, presidential election not hurting retail

By all accounts, this year’s presidential election will go down in history for many reasons, most notably for being one of the most unsettling. The good news for retailers is it isn't hurting consumer activity.

How entrepreneurial employees boost profit, customer service during holiday season

For national chains a drive toward community presents the opportunity for front-line employees and local store managers to drive sales and profits. However, to maximize the opportunity, managers and employees need to be entrepreneurial.

5 rules for a retail town square: What Apple, Whole Foods Can Teach Us

Here's a potential formula for retail of the future: One Apple squared equals a community experience minus the traditional sales space.

Predictions for retail, payments, and mobile in 2017

From mobile wallets to on-demand apps, and consumer demand for a more personalized and interactive shopping experience, merchants big and small are facing a new wave of expectations from customers.

5 critical traits to be a future-focused retailer

Bill Chidley, a partner at ChangeUp, offers up the five critical traits required to be a future-focused retailer.

Cognitive computing: IBM's 'secret weapon' in transforming experience

Retailers already know they must embrace cognitive computing to better engage with shoppers, differentiate their offerings and adopt a culture of innovation. Cognitive computing systems are becoming the secret weapon helping companies transform consumers' shopping experience.

Why egift rewards during holiday season are a win-win

Retailers and consumers are leveraging egift rewards for holiday promotions and passing on checks.

How to keep your loyalty program from failing over the holidays

Whether you have a loyalty program or are working on creating one for the holiday rush, don't get caught making some common mistakes that end up doing more damage than good.

Examining the design-it-yourself revolution

Enabling self-expression leads to a deeper and more intimate connection with brands, which is the basis for emotional branding.

Cisco talks virtual reality and customer experience in retail

Cisco's Shaun Kirby, CTO, Rapid Prototyping, talks augmented reality and virtual reality and the tremendous consumer uptake.

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Trends / Statistics and relevant findings on Retail Customer Experience.

NEWS