Video

Getting Clued In to Experience Management

“What branding was to the Twentieth Century, experience management will be to the Twenty-First.” These are the words of Lou Carbone, the leader in the experience management revolution for over two decades. Based on his best-selling book, Clued In – How to Keep Customers Coming Back Again and Again, Lou’s keynote presentation at Retail Customer Experience Executive Summit 2013 will be filled with examples of companies who have leveraged experience management and succeeded, and companies who have failed to embrace customer experience and all but disappeared. Retail Customer Experience Executive Summit August 13-14, 2013 | Hard Rock Hotel | San Diego | Agenda | Register

April 4, 2013